Re: New address not recognized
I clicked on your profile page but I have no option to message you.
View ArticleRe: New address not recognized
Hello, . Thanks for reaching out to our team with your serviceability questions. If your address isn't recognized in our system, we can request that it be added if your home is in a Comcast service...
View ArticleRe: New address not recognized
This is to join the crowd, I've had new line ran along the poles to the house and two techs just came today to put the line from the pole out front to my house. But still I cannot create an account...
View ArticleXFINITY Price Model makes no sense!
No matter how many times I ask Customer Service, no one is able to tell me why Cfinity prices their services the way they do. For example, I have the Triple Play bundle (TV , Internet, Home Security)....
View ArticleRe: Why is there no Xfinity customer service?
1800 Comcast, have you checked your modem’s signal levels?
View ArticleWhy is there no Xfinity customer service?
I pay for 150 mbps service and rarely get above 10 mbps even when I plug my laptop directly into the modem. Xfinity chat isn't a live person so it just repeatedly restarts my modem, which doesn't...
View ArticleRe: Downed COMCAST WIRE BLOKING MY DRIVE WAY
Thank you for reaching out to us on the Forums. We are happy to help you with this wiring concern. Could you please send me a private message with your first and last name? To send a private message,...
View ArticleDowned COMCAST WIRE BLOKING MY DRIVE WAY
There is a downed Comcast wire hanging over my driveway blocking it which is a huge safety hazardhave been trying to get some help from Comcast to no avail what to do???
View ArticleRe: Low Hanging Fiber Line from Xfinity Contractors
Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to our social media team on Xfinity Forums, it’s great we can connect this way! Our gurus...
View ArticleLow Hanging Fiber Line from Xfinity Contractors
Xfinity contractors installed new fiber lines in my neighborhood and requested access to easements. After they left for the day, I was stuck with a rigid fiber cable (not a standard coax cable) hanging...
View ArticleRe: There is an orange cable in my yard
Hello, thanks for the post. The ground is getting warmer, so let's take a look at the account and see if we can get a team out there to take care of that exposed cable. Please send us a private...
View ArticleThere is an orange cable in my yard
I don't know whether we're warm enough now in Michigan for the drop lines to be buried? We've had ours strung across the back yard for about 3 weeks and with folks coming in to do tree trimming it...
View ArticleRe: Courtesy Adjustment
Hello and thank you! I really appreciate you being a member of the Comcast Family. Thank you for reaching out to our forums team, it’s great we can connect this way! Our team of Billing gurus would...
View ArticleRe: Courtesy Adjustment
I received a letter stating that I was eligible to receive a courtesy adjustment regarding the fees regional sports networks charged from April to July. How do I get that courtesy adjustment? I no...
View ArticleRe: Orange Internet Cable in my front lawn
wrote:Hi my Internet cable has not being bury and its being around 5 months since the internet was installed. Please can someone advise on how to bury it or if comcast would bury it Thanks,Just as an...
View ArticleRe: Charged early termination
Hello 51875. Thank you for exploring our Forums and for creating a post. We apologize for any inconvenience and frustration caused by any errors on our part. I can assist with reviewing your old...
View ArticleCharged early termination
At the end of August, my family moved. I went to Xfinity to transfer my service. That was a horrible experience. Person was in training and took 3 hours. In December, I received a bill for~$500 but...
View ArticleRe: Restarting service after disconnecting
Hi I appreciate you reaching out through our Xfinity Forums! You have come to just the right place and I am more than happy to review our options with getting your services restored. We're excited to...
View ArticleRestarting service after disconnecting
Hello, i am unable to find any more efficient way to get help, i want an xfinity agents help...More than a year ago i disconnected my xfinity when my price was raised. Many months later i wanted to...
View ArticleRe: How do I go about cancelling my service at the end of my current billing...
Thanks for taking the time to reach out to us regarding canceling the services on your account. I am so very sorry to hear that we are losing you as a customer. I know how important it is to find the...
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