Hello ,
We certainly do not want you to have a feeling of disappointment with us, but a promotion varies monthly and in some cases, within an even lesser time frame. Upon review of your account, on May 5th, I see that a representative has given you HBO free for 90 days in effort to compensate for the promotion you were looking forward to. Again I do understand your frustration, is there anything else I can assist you with?
my reply
I don't like that this conversation is in a private message but here is my reply.
"given you HBO free for 90 days", I told him I wanted what was agreed to by a Comcast representative not 90 days. I asked him to not turn HBO on.
"I do understand your frustration", but you do not know how to honor an agreement.
"a promotion varies", I understand. I'm not trying to get a promotion that expired. Your representative said it would be turned on during the time the promotion was active. There were technical difficulties with Comcast billing.
"is there anything else I can assist you with", yea give me the service Comcast originally told me I was getting.
I've been a customer for a very long time. I enjoy having Comcast as my TV and internet provider but I don't believe I can continue being a customer of a company who can not stand behind an agreement.
Like I said I am very dissatisfied and disapointed with Comcast. I'm sharing this with friends and family to let them know how Comcast treats customers.
