Is it possible to get an internet-only plan?
I have been trying for over a year to get only internet service on my account. When I call customer service I am told that it is not an option in my area. What the heck is that about? When I try to...
View ArticleRe: Is it possible to get an internet-only plan?
Hello, ! I'm sorry to hear about any frustrations experienced while trying to downgrade your service package to internet-only. I recently made that switch as well and I'd love to look into things for...
View ArticleRe: Why can't Comcast actually care about their customers ( or at least...
Oh my! I'm so very sorry to learn about this experience. We would really like to change this experience around and be 100% honest with you. Please send us a private message with your full name and...
View ArticleRe: Customer Service is horrible
I have had to quarantine due to heart issues so work has been slim to none . I pay $120 a month for service I can’t use most of the time . I had to schedule a payment arrangement for the first time so...
View ArticleRe: Will Serve Request - New Multifamily Development
Thank you for your prompt response! That is amazing!
View ArticleA horrible installation experience
I ordered Xfinity service. On a weeknight, after 9pm central time, I attempted to start my service(Feb 22, 2021). I attempted to begin the service on two different occasions(9:20 & 10:30). On...
View ArticleRe: A horrible installation experience
Hi dhb3000, it sound like you've been through quite a lot trying to get your concerns addressed. I totally get your frustrations with the whole ordeal which is why I'd like to help 🙂 We all just want...
View ArticleCharged an early termination fee even when service is not consistent with...
Hello! My name is Katherine and I recently moved to a new address serviced exclusively by Comcast. I signed up for the highest Gigabit speed and proceeded to settle in. Unfortunately, it was then that...
View ArticleRe: Charged an early termination fee even when service is not consistent with...
Of note - I am paying for gigabit internet so A gigabit network with a speed of 1 gigabit per second (Gbps) can transfer 125 megabytes (1,000 megabits) of data per second, right? I just ran a test and...
View ArticleRe: Charged an early termination fee even when service is not consistent with...
Hello, ! Thank you so much for reaching out to us today over our Community Forums. We would be more than happy to review your account, check on your speeds, and see what we can do to ensure your...
View ArticleRe: Courtesy Adjustment
Hi, Tm63. Good evening! Thanks for posting here in the community. We will absolutely see what we can do to help. Which type of courtesy adjustment were you looking for? Was this something you were...
View ArticleRe: Damaged Comcast equipment box located on the Street in my neighborhood.
Hi! We have this same problem. Some workers cutting down a tree didn’t notice the box and a limb fell on it. The top of outdoor box is busted, exposing the cables. I haven’t been able to reach an in...
View ArticleRe: Courtesy Adjustment
I received a letter from Xfinity stating I can request a courtesy adjustment of $18.12.The letter directed me to this website
View ArticleRe: Damaged Comcast equipment box located on the Street in my neighborhood.
Hey there, Mstu, thanks for reaching out through our Xfinity Forums regarding your outside box. I see you are a new poster on this platform and we truly appreciate you joining the community! We would...
View ArticleRe: Courtesy Adjustment
Very nice! Does it happen to say what it's in reference to at all? We should be able to look it up here on our end as well. You're welcome to send me a private message with your first and last name, so...
View ArticleRe: Gigabit internet only?
Thank you, for reaching out to us directly! I am so glad we were able to find a plan that works for you, and your service needs. We really do appreciate you using our Community Forums! Take care!
View ArticleI´ve cancelled my services 4 days ago , nothing has happened....
Hi, I cancelled all my services 5 days ago because we are moving abroad. The agent proceeded to cancell all our services, and said it was immediate and would receive further instructions.I have not...
View ArticleRe: I´ve cancelled my services 4 days ago , nothing has happened....
Hello and Happy Thursday, ! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and...
View ArticleRe: Bill
Hello, ; this is still a public forum. I do recommend removing your previous post containing your address as it is currently in public view. Once that is completed, simply click on my name and select...
View ArticleOrange Internet Cable in my front lawn
Hi my Internet cable has not being bury and its being around 5 months since the internet was installed. Please can someone advise on how to bury it or if comcast would bury it Thanks,
View ArticleTrees in line
Hi I am trying to contact someone about the comcast line going through my trees. I want to get them cut down but can't because the line is attached to the trees. I tried calling and was forwarded to a...
View ArticleRe: Trees in line
Hi,@Slingit35! Thanks for reaching out to us today in regard to the line in the trees. We're happy to look into this further. Please send us a PM with your full name so we can further assist. To send a...
View ArticleNew Service
I received this text but my new equipment WAS NOT delivered ———Hey there James. It's a great day. Your new equipment was delivered. Let's get started:https://t.xfin.me/6CB48ABTxt Help or Stop
View ArticleRe: New Service
Hello, , we will be happy to help you with your equipment. I'm sorry you did not receive it. I know it never feels good seeing a package marked as delivered when you know it did not arrive at your...
View ArticleRe: Orange Internet Cable in my front lawn
Hi, ! Thank you for reaching out about the outside cable that needs to be buried. I'm happy to look into this further! Please send us a private message for further assistance. To send a private...
View ArticleHow do I go about cancelling my service at the end of my current billing cycle?
Hello,My billing cycle ends on 3.19 and I want to cancel my service on this date. I did find a form that I could submit but that states that it would be active the day I submit the request. Trying...
View ArticleRe: Customer Service is horrible
It's nearly impossible and the chat is unreliable. COVID has been a thing for a year now and Xfinity still acts like stay at home just started. Honestly, even if my new ISP is really bad it will be...
View ArticleRe: How do I go about cancelling my service at the end of my current billing...
Thanks for taking the time to reach out to us regarding canceling the services on your account. I am so very sorry to hear that we are losing you as a customer. I know how important it is to find the...
View ArticleRestarting service after disconnecting
Hello, i am unable to find any more efficient way to get help, i want an xfinity agents help...More than a year ago i disconnected my xfinity when my price was raised. Many months later i wanted to...
View ArticleRe: Restarting service after disconnecting
Hi I appreciate you reaching out through our Xfinity Forums! You have come to just the right place and I am more than happy to review our options with getting your services restored. We're excited to...
View ArticleCharged early termination
At the end of August, my family moved. I went to Xfinity to transfer my service. That was a horrible experience. Person was in training and took 3 hours. In December, I received a bill for~$500 but...
View ArticleRe: Charged early termination
Hello 51875. Thank you for exploring our Forums and for creating a post. We apologize for any inconvenience and frustration caused by any errors on our part. I can assist with reviewing your old...
View ArticleRe: Orange Internet Cable in my front lawn
wrote:Hi my Internet cable has not being bury and its being around 5 months since the internet was installed. Please can someone advise on how to bury it or if comcast would bury it Thanks,Just as an...
View ArticleRe: Courtesy Adjustment
I received a letter stating that I was eligible to receive a courtesy adjustment regarding the fees regional sports networks charged from April to July. How do I get that courtesy adjustment? I no...
View ArticleRe: Courtesy Adjustment
Hello and thank you! I really appreciate you being a member of the Comcast Family. Thank you for reaching out to our forums team, it’s great we can connect this way! Our team of Billing gurus would...
View ArticleThere is an orange cable in my yard
I don't know whether we're warm enough now in Michigan for the drop lines to be buried? We've had ours strung across the back yard for about 3 weeks and with folks coming in to do tree trimming it...
View ArticleRe: There is an orange cable in my yard
Hello, thanks for the post. The ground is getting warmer, so let's take a look at the account and see if we can get a team out there to take care of that exposed cable. Please send us a private...
View ArticleLow Hanging Fiber Line from Xfinity Contractors
Xfinity contractors installed new fiber lines in my neighborhood and requested access to easements. After they left for the day, I was stuck with a rigid fiber cable (not a standard coax cable) hanging...
View ArticleRe: Low Hanging Fiber Line from Xfinity Contractors
Hello and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to our social media team on Xfinity Forums, it’s great we can connect this way! Our gurus...
View ArticleDowned COMCAST WIRE BLOKING MY DRIVE WAY
There is a downed Comcast wire hanging over my driveway blocking it which is a huge safety hazardhave been trying to get some help from Comcast to no avail what to do???
View ArticleRe: Downed COMCAST WIRE BLOKING MY DRIVE WAY
Thank you for reaching out to us on the Forums. We are happy to help you with this wiring concern. Could you please send me a private message with your first and last name? To send a private message,...
View ArticleWhy is there no Xfinity customer service?
I pay for 150 mbps service and rarely get above 10 mbps even when I plug my laptop directly into the modem. Xfinity chat isn't a live person so it just repeatedly restarts my modem, which doesn't...
View ArticleRe: Why is there no Xfinity customer service?
1800 Comcast, have you checked your modem’s signal levels?
View ArticleXFINITY Price Model makes no sense!
No matter how many times I ask Customer Service, no one is able to tell me why Cfinity prices their services the way they do. For example, I have the Triple Play bundle (TV , Internet, Home Security)....
View ArticleRe: New address not recognized
This is to join the crowd, I've had new line ran along the poles to the house and two techs just came today to put the line from the pole out front to my house. But still I cannot create an account...
View ArticleRe: New address not recognized
Hello, . Thanks for reaching out to our team with your serviceability questions. If your address isn't recognized in our system, we can request that it be added if your home is in a Comcast service...
View ArticleRe: New address not recognized
I clicked on your profile page but I have no option to message you.
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