Internet connection went down during night of 4/20 4/21
Did Comcast have its internet cut off during night of Wednesday 4/20 or early morning of Today 4/21. My connection was off upon turning compuer on this morning Had to re-connect modem and router to...
View ArticleRe: Customer Service/ No connection
are you sure about competitive? (comparing avocados to avocados) Comcast wants $500 install, $500 activation, & $299/mo for Fiber internet,+ equipment rental & any fees etc..(and there are OS...
View ArticleRe: Customer Service/ No connection
That is not the contract amount CenturyLink offered me. They offered 2 year contract for less money, I have it in writing.
View ArticleRe: Poor customer service
The refund was for being charged for services that were not even available at this residence. I'm locked to a 2year contract and don't even get all that the package includes. I get less and my bill...
View ArticleRe: data lies, beware!
Just wanted to thank you again for your representative outright lying to me in a way that could have cost me hundreds of dollars. Glad to see you're on the case making sure it doesn't happen again. I...
View ArticleUPS tracking number not working
I recieved a UPS tracking number for the modem and self-install kit that I will be using for a new hookup (just moving in). The link to track my delivery totally does not work. It takes me to a UPS...
View ArticleRe: UPS tracking number not working
It can take up to 24 hours to see the package on line. Try calling ups at pick ups
View ArticleRe: HSD Performance 25 from a 75Mbps Plan - Incorrect Speed
I'm having the same issue. A few weeks ago I went into my local comcast customer center looking to see what it would cost to upgrade my speed. I was told that my current plan was a grandfathered plan...
View ArticleRe: Upcoming X1 Updates
Why I will soon be switching from Comcast X1 to a competitor: Now on my 3rd set top box in 6 months. 1st one had voice control. It died after 3 months. Had to take it store. Local center wouldn't...
View ArticleRe: cost of service
The information available online is very limited. The best way to see what's available is probably using their price sheets, which are much more complete than the website. You should be able to pick up...
View ArticleRe: WORST CUSTOMER SERVICE!!!!!
Hello Robrts, I see that have a technician scheduled for 4/25/2016 between 1pm-3pm. We are aware of the issue and will work diligently to get this resolved for you. After your services are operational...
View ArticleRe: construction department
I have already contacted the township and they had no answers for me. What local branch would you recommend reaching out to?
View ArticleRe: construction department
look on your bill as the name and address of the Cable Franchise Authority for your area will be listed typically near the end of the bill. some states & areas it's local city or town or county...
View ArticleUnresolved Claims
Whar's the best way to get a property damage claim resolved? We have attemped multiple calls, multiple tickets and confirmation#s and no results. Basically, Comcast ran a new line when upgrading our...
View ArticleOrdered online - enrolled in autopay because it said no deposit and no credit...
I ordered Comcast online. During the ordering process I selected to enrol in automatic payments because it said there would be no deposit or credit check. I get my first bill (ecobill, online) and it...
View ArticleService downgraded instead of upgraded.
A few weeks ago I went into my local comcast customer center looking to see what it would cost to upgrade my speed. I was told that my current plan was a grandfathered plan and that if i switched to...
View ArticleBellevue Xfinity store, limited views
Poor experience at Bellevue WA store with Joel, not helpful at all, not that there are people waiting in line, the others reps are without customers but just wants to get done so he can get back to...
View ArticleRe: Bellevue Xfinity store, limited views
so what you want to report is that Joel refused to provide information about the services that are available to you as a current customer. and that other customer service reps in the store were busy...
View Article
