Re: Can I cancel a cable package I got (still within 30 days) and get back a...
Package changes generally do not reflect until a new statement prints. I will send you a return kit for your TV equipment. It will come with return box and prepaid UPS label.
View ArticleNew Xfinity 1 user, accidentally purchased a big bang theory show
I have put a pin/lock on purchases now. It is new and have no idea how i did this last nite. Any way to reverse the charge?
View ArticleRe: Can I cancel a cable package I got (still within 30 days) and get back a...
Okay, that sounds good. So, my Performance 25 Internet is going to stay as is, then? How about my bill? I can't even make sense of my current bill, with all the partial charges and credits and whatnot....
View ArticleRe: New Xfinity 1 user, accidentally purchased a big bang theory show
Dear CeciP, I have sent you a private message so that we can discuss your billing concerns more freely. At the top of each Forum page, you will see a small gray envelope icon. This icon will have a...
View ArticleRe: Package I was offered and agreed to is not what was applied to my...
And now it appears that she just removed the internet service from my account instead. I should have known that getting competent help from Comcast is a pipe dream... WHY IS THIS SO DIFFICULT...
View ArticleRe: Can I cancel a cable package I got (still within 30 days) and get back a...
Performance Internet will stay the same. Your current bill amount will change however the physical bill won't reflect this. It will not reflect it until your next statement prints. All changes to...
View ArticleRe: Can I cancel a cable package I got (still within 30 days) and get back a...
Okay. So, do you know what my price for Performance Internet will be, going forward? I want the promo rate I signed up under last summer (as shown in my attachment in my first post), to be honored....
View ArticleRe: Web offerings different than when you call in.
Hi Hepcat34, I can help with this. You were looking at the Internet Plus deal? I'm also showing that service has started already but you weren't wanting anything to start until Jan 1st?
View ArticleRe: Can I cancel a cable package I got (still within 30 days) and get back a...
Your Internet price will go back to the way it was set before you made the package change. The billing amount in this cycle will change. You won't be able to see that change yourself until your next...
View ArticleRe: Gift Card Never Received/ good acount standing, it's been a year now...
Hi curious11, I reviewed your account and contract agreement. Your contract is not showing a gift card added to it. Being that this was a year ago, I'm sending your contract in for review to confirm...
View ArticleRe: Price gouging
Basically the production company had determined that you can't rent it yet. Movies are published in 5 different stages-1. Box Office2. Purchase 3. Rental 4. Premium Channel5. Network TVThe 'new' movies...
View ArticleRe: Can I cancel a cable package I got (still within 30 days) and get back a...
Okay. I think I'm just about finished here. I just want to confirm everything that's taken place: 1) My TV package is canceled.2) I'll be receiving a return kit in the mail to send the equipment...
View ArticleRe: Can I cancel a cable package I got (still within 30 days) and get back a...
All of those things is correct. The call was not from me. Looks like it was made to verbally go over everything with you and confirm everything with you.
View ArticleRe: Can I cancel a cable package I got (still within 30 days) and get back a...
Okay. Well, if they try calling again, hopefully I can get to the phone on time. Anyway, thank you for your time and help. I think I'm all taken care of for now. Is there a way for me to mark this...
View ArticleRe: Web offerings different than when you call in.
Yes I was looking for the internet plus 75mbps with HBO GO. I don't know why it says my service is already activated. I did go onto the site, and set up my email.
View ArticleRe: Can I cancel a cable package I got (still within 30 days) and get back a...
Yes you can. I'm going to close the thread since you're saying it's resolved. To mark that it's taken care of, select Choose This Solution that is right about the message bodies.
View ArticleRe: Web offerings different than when you call in.
Ok. I can get this all fixed for you. Since everything started, when it wasn't supposed to, I'm going to close this account and setup a new one to open on Jan 1st. You are able to use your own modem...
View ArticleRe: stuck on activate xfinity page on wifi devices after changing service
Hi gsjmbid, After doing those troubleshooting steps without it working, the next step would be to have a tech come out to resolve this issue.
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