service
Ever since we joined comcast it's been a nightmare. You call go in and look at the times I've called about how poor our service is. I'm paying you for a landline phone and have to use my cell 90% of...
View ArticleRe: Complaint Form
Post Removed for Violation of Forum Posting Guidelines ( Circumvention of Language Filters )
View ArticleUpgrading from residential to business class comcast services
I'm interested in switching from the residential xfinity internet to the comcast business class internet because of it's many benefits, however I'm curious as to how difficult and time consuming the...
View ArticleRe: Comcast is cheating there customers
Hi Teresa200, I can assist it getting the services you want. I will send you a private message to further assist. Thank you
View ArticleRe: service
Don't blame you for being upset but keep in mind that $100 savings only lasts so long. I've heard a lot of complaints about ATT&THE as well. Trying going the route of FTC. Might work.
View ArticleRe: Blast Pro Speed Increase? Where is mine?
Hi Trooper85713, we advise to test connecting to straight to the modem so we make sure you are getting the right speed ruling out all variables in this case the router. Thank you
View ArticleBilling for equipment
We have been charged for a digital adapter that we do not have since August. I have called every month and received numerous resolution ticket #s and been assured each month that it has been resolved....
View ArticleRe: I am being charged more for significantly slower internet than I was sold...
Hi elisheldon, I see that you called in recently regarding this issue, were they able to assist? Thank you
View ArticleRe: Upgrading from residential to business class comcast services
I would call Comcast and ask them, I've heard that people have switched from Residential to Business, but I'm sure it will require someone to come out... If the TV commercials I've seen, you can get up...
View Articlerewireing
It has been over several month's since anyone be here to rewire in the attic. I have a tv that don't have any service on it. my bill is sky high just to get it lower had to be put on a two year...
View ArticleRe: Billing for equipment
Hi Jackedee, I will send you a private message to further assist. Thank you
View ArticleRe: Upgrade to double play
Hi lindbean, are you having issues navigating the double play options as well? Thank you
View ArticleRe: rewireing
holtz, I am sorry for any inconvenience that this has caused you. But to have the rewiring finished you would need to contact our Customer Service Department and schedule for a technician to come out....
View ArticleInternet use meter error
Comcast data meter tells me I have used 243GB so far this month. My router logs tell me I have used 34GB. My setup is MOTOROLA MODEM ---> ASUS RT 87 router, and everything goes through the router...
View ArticleRe: Internet use meter error
Hello bschmiduk, I do apologize for this experience. However, the best department for you to speak with about data usage is the department that you are contacting. None of the other departments can...
View ArticleWorst Customer Service of any Company Ever
Want to make a change? Want to lower your bill? Just TRY. Over the last couple wks I have spent a total of 7 hrs on with comcast. 1 hr of chat (total chat disappeared when I tried to print) and 6...
View ArticleComcast physically cut the cable in the TAP in August, still no service,...
I'll be calling executive offices tomorrow but figured I would try this forum also. I have yet to receive a promised call back, an email, or the adjustment to my account from August 30 through today,...
View ArticleRe: Status Code 580
A tech came by my house mid december 2015 and stated that I would need to upgrade to an additional X1 box because the digital converter boxes were no longer supporting channels that were in the initial...
View ArticleRe: cancel service
Hello msjill0802, I apologize for the inconvenience this has caused you. I have disconnected the phone and cable service per your request. Please allow 1-2 billing statements for the changes to take...
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