cable still on top of lawn
I received your service during the month of dec.2015 the cable is still running down my lawn. when is the scheduled date for complection?
View ArticleRe: Another horrible customer experience with Comcast and moving
re: so that these issues can be dealt with more effectively in the future. * not directed at you personally ComcastKevinL, but . . ."future" being when exactly. <almost lol> all of you &...
View Articleremoving monthly technician visit insurance
I had Xfinity TV and Equipment installed about a week ago. A few days after I obtained Technician Service Insurance for about $5.47 monthly. Now I have decided I don't need it. How can I cancel it? How...
View ArticleFixing 'XFINITY® WiFi is not available with your tier of service' ?
Just installed Performance-level internet (Comcast sent an Arris TC862), am receiving 'XFINITY® WiFi is not available with your tier of service' when trying to auth to xfinity hotspots. What's the...
View ArticleRe: removing monthly technician visit insurance
Hi Rivkagoldman, I have sent you a private message to discuss your account information further.
View Articlecancel a service tech appt
Was on phone on Friday and couldn't get help to get my Email. She scheduled a service tech appt Monday between 9-11. My email is now working and I want to cancel that appt.
View ArticleRe: cancel a service tech appt
Sign in to My Account as the PRIMARY Comcast user account (email address). If there is an appointment set up you will see it on the over-view page. Under the appointment date and time is a link for...
View ArticleRe: Outages again!!!
Any details? Which services, or is it all of them?? Long or short term?
View ArticleConstant outages especially internet
For the past few weeks, my internet has been going out. I even went and got a new router. I have to reset at least once a day. The past week, my tv has been out a few times as well.I spoke with someone...
View ArticleService outage with power outages
Why does our xfinity service go down when we have a power outage when my neighbors Fios is fully functional? We have a backup generator to power the house and loose all our security cameras as well as...
View ArticlePossibly Moving..Question
There is a possibility that I will be moving soon, and will have a roommate. We both have Xfinity cable and internet. He is under a two year contract, my service is a "no term agreement" that has a...
View ArticleRe: Class Action
Your own modem should work with the service without any problem unless there was an issue with the device itself. It could have also been that your own modem might have not supported the speeds you...
View ArticleRe: Impossible data usage
Comcast is CLEARLY INACCURATE AND INCORRECT in their tracking of data usage. I'm also getting impossible readings. The help staff who answer the phones have no useful information to communicate to...
View ArticleRe: Service Tech issues
Hi KrystalE, I looked into this for you and it does seem that the reason for the issue today was due to some area issues that the techs are working on. Right now they have an ETA that the area issue...
View ArticleRe: Add spouse to account
Am I able to call into customer service and have my husband added or do I have to go to a local office for this type of request?
View ArticleRe: Subject: Billing anomalies and false projected costs of new services
My Monthly rate is not lowered, it is corretced .. I was charged $10 for second outlet which never existed. I want my monthly rate to be what the store representative said it would be at the when I...
View ArticleCOMPLAINTS
I am writing to you today with complaints. We were told previously that we needed to change a box in one of our rooms. We received the replacement box in the mail and proceeded to install it. After...
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