ATTENTION addile
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Forum Guidelines state >>> clickable link http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289 which everyone should read BEFORE making a first post
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Here is your post with the information removed;
I Cannot find out where to send this to get results.
To whom it may concern.
On January 27th 2016 my computer would not connect to the internet and my Comcast land line was dead. Later that day, it was revealed that the problem affected the entire Carolina Condo complex. By that same evening, knowledge was passed that the whole block of Idlewild was involved.
On Feb. 3rd a neighbor reported the problem was solved. I still had no internet connection or working land line. A friend and professional IT person investigated and said my modem was probably bad. I went to Comcast and switched out the modem, still no internet connection. I called Comcast, after a wait time, I followed instructions given by phone. Since that did not produce results, a Comcast technician was scheduled for Friday, Feb. 5th.
The technician spent over two hours. He said a trap had been put on one of my lines. As I understand what he said, my line was bad and was interfering with other lines in the box. He said I would need to schedule a contractor to run a new line at my expense.
An all day appointment for a contractor was scheduled for Feb. 9th.
Herbert Young arrived about 1:30pm and departed at 4:30pm. Mr. Young said he could find no reason for the trap on one of the lines. In the basement we could not find where the lines came into the building.
The TVs in the bedroom and living room were working. A line was run through the wall between the bedroom and the computer room . All the proper lights on the modem came on. My kindle connected to the internet so we thought the internet was working. The Comcast phone line was still not working.
Mr. Young told me to call Comcast for a technician to work on the phone line.
After Mr. Young left, I discovered my computer still will not connect to the internet. I called Comcast and was given a confirmation number. (034454516). I was told that I would be called back.
On Feb 11th I discovered that one computer could connect to the internet. That meant the non connecting was the fault of the other computer. The internet connection was out for 14 days. Since I had not heard from Comcast regarding the dead land line, I called Comcast and was told that the new modem was not connected to the phone line. The phone problem was fixed. The phone was out 16 days.
I have never used an internet provider other than Comcast. I am incensed that I was never notified of the trap on my line. Could the technician not have left a note? At least, a call to my mobile phone should have been made. Of course, I expect to have my bill adjusted for the 16 days of reduced service.
The next month free would help to apologize for the in convenience.
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