I have escalated your post to the forum official employees. An official employee will reply. Please check back every once in a while for a reply by one of them. Official employees authorized to post in the forum are higher up the ladder than phone agents.
We will always be on time within your two-hour appointment window or we'll credit you $20*.
As a courtesy, we will call you before your scheduled visit. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20*.
* $25 credit provided in Comcast systems in Illinois.
You also need to be credited for the time you had no service.
