Re: Great Deals For My Name
Done. Reset your modem to ensure it re-provisions for the speed increase.
View ArticleRe: So I just received an email from Xfinity.
Hello fragydig529, I have sent you a private message to further assist you. You can click on my name (ComcastMarla) and click on "Private Message Me”. At the top of each Forum page you will see a...
View ArticleRe: Billing
Dear Ebonni7873, I understand that you have a billing question. Please reply with more information on what part of billing that you are inquiring and we will be more than happy to assist you with your...
View ArticleRe: Lost my free on demand movie codes!!
Dear Jgmp123, Unfortunately when a code for a free movie is lost it cannot be replaced. Please let us know if you have any additional concerns.
View Article$25 Prepaid Visa Card
I recieved a $25 xfinity pre-paid card for signing up for xfinity Blast, but I am unable to activate the card on prepaid.citi.com/xfinity or by phone. I have called customer service for Citi and...
View ArticleRe: Been trying to get help from Chris at Comcast Corporate Escalation.
Hi hebdh, I reviewed your account and you do not have a balance. There is a credit on your account giving you a credit balance of -$40.07
View ArticleRe: Cable not buried after 2 1/2 months, have called Customer Service...
Hi trichart, I've alerted your local area market about this. Your area generally does not do cable buries between November-March. They will contact you to see it we're able to get this done anyway.
View ArticleRe: Cable not buried after 2 1/2 months, have called Customer Service...
Hi Lsmonroe, Your local area market has been alerted as well. They will contact you with an update.
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Re: Need a new plan.
ComcastMarla wrote:You may also purchase your own modem to avoid the rental charge. Sounds familiar.
View ArticleRe: Referral Bonus issue
Just an update..The customer service guys, said, all what is told here is wrong and they cannot help.Planning to say goodbye to this scammers as soon as possible.
View ArticleFrustrated Customer
I would have liked to send a private email -- but since this is the only way to contact your company besides calling this is where I'll have to write. I have been extremely disappointed in my service....
View ArticleRe: Losing income - Comcast said service was available at my new home!
The saga continues ... Apparently while I was out a guy showed up to do a site survey. While I'm grateful to see someone out there. They were supposed to contact me ahead of time to ensure I was there...
View ArticleRe: Cancel
You really think that by posting this it will happen? You CANNOT cancel online or in a customer forum. Take your equipment to your nearest Comcast store and get a receipt. Then you will have cancelled...
View ArticleRe: Issue with my internet service
Bumping is not permitted in the forums per the forum posting guidelines. Guidelines can be found here: http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/m-p/2618379#U2618379
View ArticleRe: Cancel
fpirelli wrote:You really think that by posting this it will happen? You CANNOT cancel online or in a customer forum. Take your equipment to your nearest Comcast store and get a receipt. Then you will...
View ArticleRe: Access limited to 2 weeks for hotspot with Movers Edge
Thank you, but I doubt that there will be anything sooner than Tuesday. All I want to be able to do is sign into the hotspot until we are installed.
View ArticleRe: Cancel
r-cvector, The information provided by @fpirelli and @reasd is correct. Once we receive your equipment your services will be disconnected. I apologize for any inconvenience this may cause. If you have...
View ArticleRe: Cancel Service
Even upon canceling, you'll have to return your equipment to finalize the cancelation.
View ArticleRe: HDMI Output Cable Box
Well since my thread was just hijacked.... What is the official response from Comcast to my question?
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