Re: Late appointment without notification, Schedule call missing
JIANFEI_HU, I see that the technician has been out to your home. I hope that the visit resolved your modem issues for you. If you have any questions or concerns in the future feel free to reach back...
View ArticleNo Call Log
Good morning, I've contacted CS 2 times concerning issues with both Connect Web and Connect Mobile app. Mail and Voice Mail have been corrected, but still getting no call logs on neither the web or...
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Re: STOP THE XFINITY POPUPS for WIFI
Sorry but THEY DO inject popup advertising on their public wifi. Here is my screen shot showing it in the lower left corner. It populates after I sign in using my paid account information and last for...
View ArticleRe: STOP THE XFINITY POPUPS for WIFI
Many sites once you visit them will have pop up advertising. Are you sure this is from Comcast. The picture didn't populate.
View ArticleRe: Purchased movie by accident
Hi Mjpicone, can you please provide the video that you order by accident and I will take a look for you? Thank you
View ArticleRe: New drop installed; X1 second box will not work.
Hi buckgeno, in reviewing your account I am not showing any signal going to your second box. I would want to get a technician out to identify and isolate the issue at your premises. I will send you a...
View ArticleRe: No Call Log
Genewntn wrote:Good morning, I've contacted CS 2 times concerning issues with both Connect Web and Connect Mobile app. Mail and Voice Mail have been corrected, but still getting no call logs on neither...
View ArticleAccount closed: still being billed
I turned in my equipment on 4/2/2016 and closed my account. I just received a bill from your company. Please close my account immediately.
View ArticleRe: external underground cable has been sitting on top of my lawn since...
Hi wsnzindars, I do apologize for how long it is taking the get the cable buried. I will get this to our regional team for further review; I will send you a private message to further assist. Thank you
View ArticleRe: No Call Log
Hi Geek46, Thank you for the reply. The escalation was supposed to have occured on April 1, evidently an April's Fools joke, with assurances by "Tess" that I would receive a call back the following...
View ArticleRe: No Call Log
Genewntn wrote:Hi Geek46, Thank you for the reply. The escalation was supposed to have occured on April 1, evidently an April's Fools joke, with assurances by "Tess" that I would receive a call back...
View ArticleRe: lower my monthly payment
Hello Vortigern, I placed you on the Digital Starter Double Play promotion Kimberly went over with you. I sent you a private message to confirm the changes I made to your account.
View Articlewifi for use with an Ooma phone system
Looking for information and cost of having WIFI installed for Internet and Ooma phone service.
View ArticleRe: Account closed: still being billed
pattiblair1, I have sent you a Private Message to further assist you.
View ArticleIncorrect Internet Plan Shown -- "HSD Performance 25"
Back in October 2015 I upgraded our internet to Blast! w/ 150 MB/ps download, and on MULTIPLE occasions I've noticed speeds at significantly less (i.e., <50 mbps or less). I made a service call...
View Articlebilling
How does the company justify such a difference in pricing for same exact package, programing, number of tv's equipment etc, in the same area, from one customer to another? Even with special promos...
View ArticleUnlimited Data Usage for my account??
I am considering increasing my account to unlimited data usage. My husband travels constantly and would conceivably be using the wifi hotspot application a great deal watching football games etc....
View ArticleRe: No Call Log
Hi Genewntn, I have refreshed your number in our server, could you please log in and let me know if you are able to see call logs? If not please respond to my private message to further assist....
View ArticleRe: Incorrect Internet Plan Shown -- "HSD Performance 25"
jqin, I have sent you a Private Message to further assist you.
View ArticleRe: Comcast lied to get me buy the agreement
It's been three weeks and NO ONE contacted me! Where are your reps? Speed is still around 130 Mbps, not even close to 150!
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