Re: Your employee on my property w/o permission
There is NO box backthere. He was getting to the electic pole which could have been accessed from the OTHER side of my fenced in yard (which has been fenced since 1977!!!!)
View ArticleRe: Canceling service
Flaming/Baiting Post Removed per Forum Guidelines. You can review the guidelines here: http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379
View ArticleRe: Excessive account data
I am have had a message increase in data use the last two months. 330 last month. This month I am 18 days into the month and have used 270GB. Nothing has change in term of used and what we are doing...
View ArticleInternet "Technicians", does this company actually have legitimate technicians?
Been on the chat with 4+ analysts, all four are cofused as to how they can provide customer solutions. I am beginning to think xfinity (and every other ISP) do not actually have legitimate employees....
View ArticleRe: Internet problems, no forum response for almost a week now.
Scott187, The Comcast Team available to the Forums has been alerted to your issue. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.The Support Forums...
View ArticleNew service in assisted living facility
My mother is currently a comcast triple play customer. We are moving her to an assisted living facility in a few weeks. This facility seems to be prewired for comcast cable. My question is: (1)...
View Articlehbo stopped working on hd box says need subscription
My HBO just stopped working on my HD box and says Need Supscription, which I have!It works on my older non HD box just fine though.Any insight or suggestions please?
View ArticleRe: Packages
auntjo, I apologize for the trouble you are having with your promotion. I will be sending you a private message to further assist you. You can click on my name ComcastKellye and click on "Private...
View ArticleRe: cancel service call
Hello FrampyPat, I have confirmed that your service call for 5/20/2016 has been canceled. If you have any other questions, please feel free to reach back out to us.
View ArticleRe: Cable hanging from utility pole and is coiled on the ground, opened case...
WJK220 -- Was everything completed and cleaned up?
View ArticleRe: Your employee on my property w/o permission
The connection may have been on your side of the fence. I understand he should not have parked in your driveway that is a complete no no and he should have informed you what he was about to do.
View ArticleRe: A "supervisor" that never gets back to me 3 weeks no internet/tv
Following up on that appointment. Did everything get taken care of?
View ArticleRe: Cable Signal Leakage - 7 days later, still no fix
kgreer02 wrote:After many many days of phone tag from an executive care specialist, I still haven't been able to get my issues resolved. The appointment we had for a technician last Monday I had to...
View ArticleRe: Canceling service
Hi JMSM -- Apologies for the misinformation you were given about the time frame for a cable bury. As JayInAlg mentioned, cable locates need to be done first before a bury can be done. 48 hours is too...
View ArticleRe: Customer Service Escalation Request
Hi com76, I am showing that you called in yesterday, were they able to assist in answering all of your questions and concerns? Thank you
View ArticleAgent
On 05/18/19 at approximately 6:50pm MST, I arrived home to find there was no service on.This phone number appeared on my tv screen 1-800-266-2278 due to my service being interrupted. So I called this...
View ArticleRe: my internet is down
I've got that information for you. The reason this tap was installed was because line noise from your address was back-feeding into our network. What you need is a tech to come correct that line issue...
View ArticleRe: Your employee on my property w/o permission
The electric pole can be accessed from THE OTHER SIDE of the fence in the open area under the high lines!!!!!
View ArticleRe: Your employee on my property w/o permission
mjragan wrote:The electric pole can be accessed from THE OTHER SIDE of the fence in the open area under the high lines!!!!!What can an agent do to help this situation?
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