Re: Closing after promo
remch60 wrote:After my promo ends, I wish to CLOSE my account. Internet is too slow, PC is constantly searching and window pops up saying my internet is limited. I constantly have to trouble shoot....
View ArticleRe: I am simultaneously charged for unlimited data and data overages
Sorry to hear about your issues with Comcast. I've asked a Comcast employee to look into this for you. If you don't hear from anyone soon, let me know.
View ArticleRe: Visa Card for Verizon Service
Sorry to hear about your issues with Comcast. I've asked a Comcast employee to look into this for you. If you don't hear from anyone soon, let me know. You can find the phone number you don't want to...
View ArticleRe: a simple phone call about Starz and now a 592 bill
Hi Jay-5, I will send you a private message to further assist. Thank you
View ArticleRe: Horrible Customer service
Hello rparsu, I apologize for the delayed response. I will be more than happy to address your concerns. I have sent you a private message so we can discuss your account more freely.
View ArticleRe: Sign up incentive of $50.00 Visa card not received.
Hi sultana007, I am showing you are eligible for the Visa Gift card, and it should have already been shipped. I will send you a private message to further assist. Thank you
View ArticleRe: Visa Card for Verizon Service
ecordal, I have created an Escalation Research ticket regarding the Visa Gift Card on your behalf and if you would like the ticket number contact me back and I will provide it to you. One of our team...
View ArticleRe: email address for customer service
Hi driftskyline, I would like to send this to your local market escalation team and make sure that the drop gets replaced and your issue gets resolved. I will send you a private message to further...
View ArticleRe: Billing for returned modem
dc9902, I have removed our modem from your services so no further charges are applied. In addition to this I have submitted an equipment research ticket so that the old equipment can be properly...
View ArticleRe: Gift Card Never Worked
Zach, I already recieved the gift cards. Thank you very much for your help. Greatly appreciated!
View ArticleRe: Service call scam
Hello Run31958, There is an order on your account for an X1 proactive visit on 1/16/2016 at the time you stated, but the system shows it was cancelled. It appears that there is a filter that should...
View ArticleRe: bills
jscarr07, I do not show any balance on your account. Everything appears to have processed correctly. If there is anything else we can do to assist you, please just let us know.
View ArticleRe: long wait time for customer service
Steve300, We will be happy to assist you in reviewing your account information and available packages. Please just respond here with what changes you were interested in making and we will provide any...
View Articlewrite a letter to customer service
Is there a place to send a letter or email to let Comcast know how bad their customer service is and citespecific instances?
View ArticleInternet essentials Self-install kit didn't arrive.
I got a letter from internet essentials stating that I was approved on December 28 and that the next step was to to wait 7-10 buisness for my self-install kit. Now it's January 17 and I have yet to...
View ArticleCable Line
As much as I love the bright orange cable line running across my driveway and my front lawn, I really need it burried. I had a service tech at my home on or around 17NOV due to my service being...
View ArticleRe: I am simultaneously charged for unlimited data and data overages
Hi jesstray, I will send you a private message to further assist. Thank you
View ArticleContract Violation By Moving Spike?
I signed a 2 year agreement and on top of them charging me ludicrous fees for the "100 MB/S" internet, they now take away Spike. Does this void my contract as without the main channel I watch, the...
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Re: digging
paulhmorin, The information provided by @i-am-nerdburg is correct. Getting lines marked is quick and easy with 811. If you have any further question do not hesitate to contact us. When a you dial 811:...
View ArticleRe: Account on hold
WHY IS MY ACCOUNT ON HOLD?YOU BETER NOT MAKE SURE I KNOW WHY ALSO WHEN WILL THE PROBLEM BE FIXED??????????????????????????????BRENDA RIPPEE
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