Re: Moving and Picking up Equipment for Shared Account/Very Bad Customer Service
Thank you for the quick response. I honestly would not know until my new bill is recycled. My online account is showing that I still owe the $170 early termination fee, and I was told that there would...
View ArticleRe: Ridiculous Customer Service
Hello keak,I apologize for any inconvenience you may have experienced. I read in the notes on your account that the phone agent offered to waive half of the technician fee. I will waive the whole fee,...
View ArticleRe: terrible service
Did you post just to vent or would you like someone here to help you?? Once it hits BBB then it will be in the BBB hands.
View ArticleRe: Moving and Picking up Equipment for Shared Account/Very Bad Customer Service
Hello Suzieq527, It usually takes 1-2 billing cycles for the credits to appear on the generated statements although they take effect immediately.
View ArticleRe: Moving and Picking up Equipment for Shared Account/Very Bad Customer Service
Good to know. Thank you.
View ArticleRe: Moving and Picking up Equipment for Shared Account/Very Bad Customer Service
Your welcome! Feel free to reach back out to us anytime.
View ArticleLocal Agent Lied About My Moving EFTs
I was encouraged to sign up for my own Cable/Internet account a few months ago when my HOA stopped paying for cable. I knew I would be moving in the next 6-12 months (which I told the agent) and was...
View ArticleRe: Cannot get status update on site survey or line being run at new home...
The phone reps will not be able to help you with that. Try going to your local office and ask them there. Again, you cannot call.
View ArticleRe: Unacceptable service: I'm about to cancel service
Hi diareitzell, Apologies that this didn't get done. I can fix that for you. All you need is for your account to go back exactly the way it was before you changed?
View Articleservice charge
I just received by bill for November and it showed a $70 servive charge for when comcast had to come out to service their equipment as my tv signal was pixelating and freezing up. I called customer...
View ArticleGigabit Pro Installation Status
Hello, I am trying to figure out the status of my Gigabit Pro installation. I ordered three weeks ago and the order was kind of messed up because they scheduled a normal tech install. The supervisor...
View ArticleRe: Cannot get status update on site survey or line being run at new home...
I haven't been able to locate my local office. I went to the address and it is an empty field with a barn....no comcast office there. The address I was given is 3001 Mt Carmel Rd Hampstead MD 21074...
View ArticleRe: I Tried To Upgrade To X1, Didn't Go So Well...
I'm currently chatting with online support, about the DVR issue. Looks like a sync issue again. "Jonathan, as I checked the account it is stated that the DVR boxes is on your account but it seems that...
View ArticleRe: Cannot get status update on site survey or line being run at new home...
Comcast does not allow anyone to call a local office, you will have to go there.I come up with the nearest to you @265 Clifton Blvd, Westminster, MD 21157
View Article$150 Visa Gift Card
I was not surprised to find out that, as usual for Xfinity, the prepaid visa card offered with my package was not sent. I have called many times and had to do the consent recording yet I still wait....
View ArticleComcast promised me a Galaxy Tablet just for signing up
Post Moved to Customer Service Forum.
View ArticleComcast promised me a Galaxy Tablet just for signing up
Comcast promised me a Galaxy Tablet just for signing up. This was mentioned to me I so I feel they should honor what was mentioned. I need help with this, all this started back in Early September and...
View ArticleRe: Bury Cable Line and Install Utility Box Cover
Thank you again for your assistance. When I arrived home from work today, I noticed that the cable was indeed buried. It was simply placed under the sod. Is that the industry standard or should it be...
View Articlecustomer rep
Does some one know of a phone number to CUSTOMER REP who can resolve issues? I am really exhaused talking to reps that tell you wht you want to hear and donotresolve issues.
View ArticleRe: Comcast promised me a Galaxy Tablet just for signing up
Typically you need to make 3 on time payments before you get the incentive.
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