Re: Can X1 signal damage an older xfinity box?
No. They never sent equipment or scheduled a truck roll out for set up. I cancelled the service after it had rolled over to X1, but the old equipment was connected. I now get no output from the box --...
View ArticleRe: Unable to Upgrade Equipment
Hi jfl9, I will send you a private message to further assist. Thank you
View ArticleRe: cancel my services
same_here, To cancel your service, you can go to your local Service Center with your equipment. They can cancel your services for you at the time of the visit. You can also return your equipment...
View ArticleCable not buried after install
I had xfinity installed last week, and we had to run a new drop run from the pedstal to my house. The cable was not burried and is running across the top of my lawn. I was told somebody would call me...
View ArticleRe: cancel my services
I have now received "official" confirmation that the "agreements" listed on My Accountwill take up to 60 days to drop off, but they are actually NOT in effect and my 30-day cancellationright HAS been...
View ArticleRe: Cable not buried after install
Hi rzchen, I will send you a private message to get a cable bury scheduled. Thank you
View ArticleRe: Mandeville
Hello Adamj1, I have submitted your request to a team that will consider it in future iterations. If you have any other questions or concerns please reach back out to us.
View ArticleRe: Out of Area Caller
Does your phone have a feature to let you add contact numbers to it? If so, and your friend is not already listed in it, add the name and number to your phone. That *should* solve the problem when the...
View ArticleVacation hold on tv
I have triple play with tv, internet and phone. I'm going on vacation for a couple of months and want to know how I can stop just the tv but still have the internet and phone service. No need to pay...
View ArticleRe: cancel my services
This forum is at least a crude beginning to a productive consumer/customer/corporate conversation. Among other possibilities I am researching is the local franchise agreement process. It would notbe...
View ArticleRe: Verifying Mobile Ph Number for Alerts
Sorry, but this problem has not be resolved. I did send my mobile ph number as instructed and received correspondense that the verification was processed. I responded to the respective email that the...
View ArticleDowngrade my service after my contract is finished this week
My contract is up this week and my bill is way to high . I wanna down grade and lose my premium channels . Eliminate one receiver and drop my internet to 50 Mbps. What kind of packages and deals if any...
View ArticleModems
Number of modems on my account says 5, when I only have 4. Can the tech bring one next week when service is scheduled, since I am paying for it already??
View ArticleRe: Downgrade my service after my contract is finished this week
Can't do that on a public forum you need to call Comcast.
View ArticleRelocating xfinity box
i had Comcast come out bc a self install wouldn't work once the splitter they supplied me with wouldn't allow both cable and internet simultaneously. The tech plugged his equipment into the main line...
View ArticleRe: Downgrade my service after my contract is finished this week
I know that , but wanted to know what plans or packages are available and they can tell me that here I would assume ? Btw thanks for the response 👍
View ArticleRe: Downgrade my service after my contract is finished this week
The packages vary by market. Hopefully a Comcast employee sees this and responds. They , if they drop in, will send you a private message asking for more info. Good luck. Also if you have a Comcast...
View ArticleService Tech Did Not Show Up
I have scrambled picture for 5 days. Comcast cancelled my first repair appt themselves and did not tell me. They scheduled a second appointment today (2/28/2016) from 12PM to 2PM. No one showed....
View ArticleRe: Service Tech Did Not Show Up
In accordance with the Comcast Customer Guarentee, you're entitled to a $20 credit for each missed appointment. Also credit for each day you didn't have service. We will always be on time within your...
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