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Does X1 TV box activate on the date on my bill

August 3, 2019, 5:17 pm
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So I was on the phone for about three hours between yesterday and today trying to fix an issue with my new X1 box on a self-install, and I've been getting the error XRE-02021 (somehow it seems zero other people have experienced this before based on these forums) which says "This device needs to be rehit before we can continue. Please call [XFINITY] and we'll get this taken care of."

 

I'm just noticing on my bill, "Regular monthly charges," that the first date says Aug 04, 2019 (tomorrow as of this post) and now I'm wondering since it wasn't discussed on the phone whether my box won't actually turn on services until then. For the record, my internet and other online services do work.

 

I just want to check if I have a valid thought, because I already scheduled a technician for two days away and now I have a $70 service fee on my bill, which if the problem isn't of my doing when I'm trying to do a self-install then I have a problem with.

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Re: Xfinity Visa gift card expired

August 3, 2019, 5:33 pm
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I'm in the same boat.  I just found the envelope with my gift card and never opened it since last September, and now it's expired.  I will send a PM!

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Re: Long-time Customer - Need To Downgrade Service to INTERNET ONLY

August 3, 2019, 6:26 pm
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Hello artsylis, thank you for reaching out here on our community forums.  I will gladly help review internet only promotions with you, could you please send me a private message with your full name to get started?

 

Thank you 

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Re: Long-time Customer - Need To Downgrade Service to INTERNET ONLY

August 3, 2019, 6:35 pm
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Hi allenkna, thank you for reaching out and welcome to our community forums.  I would like help go over internet only promotion with you, could you please send me a private message with your full name to begin?

 

Thank you 

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billing amount escalated!

August 3, 2019, 7:32 pm
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So for May 217$ 

June 224$

July 224$

and now I have 266$ bill? How does this happen  please...?   

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Re: Xfinity Visa gift card expired

August 3, 2019, 7:36 pm
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Hello , thanks for reaching out to our Forums! We definitely want to further look into this and get your expired gift card replaced. I would be more than happy to assist you with this. I have responded to your private message and look forward to your reply. 

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Re: Downgrading

August 3, 2019, 7:55 pm
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Hello Uvox, thank you for working with us through private message and please reach back out if you still need assistance.

 

Thank you 

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Re: Comcast Install

August 3, 2019, 9:08 pm
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Comcast is new to our area. When they first came out to our house they told us we were too far away from pole and would have to have a line dropped. A week later the construction crew was at our house installing the line from our house to the pole. I have walked to the pole and can see that the pole has service to other houses. I called customer service to have someone come out to install service in our house and was told they would put a ticket through to take the "out of service area" hold off house. Several calls later and the hold is still there and pending. Not sure what to do here. I would think they would want to get us on a plan since they invested all this money into installing underground cable line.
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Re: Service Outage from Utility Pole - Construction Help

August 3, 2019, 9:26 pm
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Greetings, yloke! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the loss of service that's certainly beyond yours and our control. That's certainly frustrating.  I would like to take a look into the account and see if there are any updates. Please send me a PM with your first and last name so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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Re: Xfinity Visa gift card expired

August 4, 2019, 5:13 am
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I have the same issue with never using my gift card and trying to get a replacment after it expired. - Jeff

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There is an orange cable in my yard

August 4, 2019, 9:03 am
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Hello

 

Since we started our service (this was end of 2015 :-o), I have this orange line in the yard. How can I get rid of it?

 

Thank you
Martin

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Moving in with roommates.

August 4, 2019, 9:06 am
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So Im moving in with roommate soon and both the roommate and I have internet packages with xfinity. My question is if we decide to transfer my service over to the new location, will my roommate have to cancel his service and if so will he have to pay a cancellation fee? How much would the fee be?

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How do I escalate an issue not being resolved?

August 4, 2019, 9:51 am
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 It has been over a month of not being able to hold a connection to my wifi but for a short period of time. I have had 4+ technicians out. They keep telling me the tech before them did something "wrong" and they have now fixed it.  They leave and within an hour its not working.  I keep calling customer service and they cannot find a "supervisor" for me to talk to so they just schedule another appt with another technician.  I am SO frustrated with the customer service.  Not only am I paying for internet that is not working I am paying for a home security system that has NO connection.. they can see how many times I have called in and all my appts.  Why is no one stepping up to the plate to escalte and help resolve this?????  I have had to take off work 4 times to meet someone at my house.  I switched from at&t a couple years ago due to poor customer service and Comcast you have FAILED me :-/.  If someone can help guide me as to where I go from here I would appreciate it.

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Re: Moving in with roommates.

August 4, 2019, 5:09 pm
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And thank you for your responce.

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Re: Broken junction box in yard

August 4, 2019, 5:47 pm
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Hi , 

 

Thank you for using the Xfinity Forums to bring this to our attention. I'd be more than happy to help by contacting your local techs to inform them of the damage and get someone out to have this repaired. In order to assist you, please send me a private message verifying your first and last name. To send a private message click on my name "ComcastChe", then click send a message. 

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Re: Unlimited data help

August 4, 2019, 5:48 pm
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I've found so far that the web site is generally broken. It's amazing to me that a company as large as Comcast can't manage to hire someone to build a functional site.

That being said, the only way I can usually get things done is to call.
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Need help changing services

August 4, 2019, 5:57 pm
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Would like to cancelled TV and keep internet only.  I barely watch TV and my bill is really high. 

 

Thanks for your help

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Re: Cancel Cable, Keep Internet

August 4, 2019, 6:15 pm
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- Thank you so much for letting our team assist you with the package change. Please feel free to reach us at any time!

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Re: Does X1 TV box activate on the date on my bill

August 4, 2019, 7:01 pm
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I just hooked up an x1 box for the first time and I'm getting this error as well. Spoke with support and they resent a signal, but no dice. They are having someone call me in the morning and possibly have a tech come out.
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Long-term service outage -- billing question

August 4, 2019, 8:45 pm
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Hello, our internet has been out for over one week and doesn't seem like it will be fixed any time soon. Two technicians have come out for two separate visits and still have not fixed the issue, even though the second technician was part of the expert or supervisor-level technician team. Comcast has never reached out to me with updates during this process; I've had to schedule callback appointments myself. I am still trying to follow up with my apartment complex and the Comcast technicians, but in the meantime I wanted to ensure that we will not have to pay anything for this time period? At this rate, it seems like our internet will be down for an entire month, and Comcast still shows that I'll be billed on August 8th. 

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