I recently started a new contract under the promotion that Comcast was running in December. For 1 year, I would be given internet and basic cable. I specifically chose this plan to meet my specific 1 year circumstances.
I soon realized that I want to upgrade my service to include additional channels. I called customer service, and I explained my circumstances. I was happily and helpfully referred to a plan that suited my new needs. I would additional channels for a higher montly charge ($99.99) for 1 year. However, what I was not informed was that the plan that the respresentative signed me up for also included a 2 year contract with a larger monthly payment for the second year. Even when I brought up my 1 year needs, the 2 year contract was not mentioned. Not even any of the resulting confimation emails or bills mentioned the contract.
I looked up my online account this month and saw that I had been enrolled in a 2-year contract, I tried to find clarity through the helpful customer service that I had found before. But, when trying to contact customer service this time around, I was put down. I was repeatily labeled confused, and talked down to. I was told that my 30-days to modify my plan had expired, (first time I had heard of this) and my only course of action would be to cancel my service with a large cancellation fee.
My short experience thus far with Comcast has already been negative. It seems that they will only assist when it means upgrading or spending more money, and they will telll you whatever you want to hear without telling you the details of what they sign you up for. My customer service needs to improve fast or I will soon be taking my business elsewhere.