Internet nightmare!
I have comcast 25mpbs internet and it runs terribly slow. I spoke to tech support and advanced tech support. Had a tech come to the house to check out the cables and lines and said everything was fine....
View ArticleTriple Play
Need to reduce my bill or I have to cancel, can I save by deleting the phone service that I don't use?
View ArticleIncorrect bill month after month
For the last 3 months in a row I have had to spend hours getting my bill adjusted to what it should be. Comcast keeps charging me for a modem that I own and I keep getting services added to my account...
View ArticleRe: Triple Play
Hello shar6onb, I will be more than happy to assist you with going over some options available to reduce your rate. Are you interested in doing a contract? Do you want to keep your same level of...
View ArticleComcast rep called me today
I was supprised when a service rep called me to inform me my promotion was ending. An they would be happy to renew my plan. But then she changed my plan by $20. After finding this out. I called...
View ArticleRe: Incorrect bill month after month
frizzlefries, I do apologize for the frustration this has caused. I am sending you a Private Message so that we may discuss your billing in more detail.
View ArticleX1 ordered or not?
I made a call to Xfinity customer service on Thursday the 21st to order the X1 equipment. Everything went well on the phone and she told she upgraded my plan. She told me it would be $159.99 a month...
View ArticleBills
We were paying more than we expected from the get go. When I tried to drop the tv and keep just the internet I was told by a rep it would cost more to do that than if I just changed my plans. I agreed...
View ArticleI want to cancel my Internet & Phone service but retain my TV package. What...
My Comcast/Xfinity bill is too high. I'm anticipating canceling the Phone & Internet service but want to keep the same TV package. How much? After 12 months how much? After 24 months how much?...
View ArticleRe: 3 Tech Visits - Worse After - No Resolution +++ Now 5 Tech Visits - No...
This has to be the worst company we have ever had to contact. 3 weeks, 5 tech visits, 10 calls/chats later and still no resolution. It is absurd that a contractor tech cares more about customer...
View ArticlePoor service
So, my wife and I reported outage of complete services - phone cable and internet on Monday, 1/25. Service call set up and technician arrived today during specifed time range. He restored service by...
View ArticleHow can I contact cable co. By email?
I want to stop a cable shipment but I don't have another 45 minutes to spend waiting on the phone. How is it they can email me but I can't reply?
View ArticleMisleading Customer Service
I recently started a new contract under the promotion that Comcast was running in December. For 1 year, I would be given internet and basic cable. I specifically chose this plan to meet my specific 1...
View ArticleRe: Poor service
So, as expected it's 9:30 pm and no call from the Supervisor as was promised. But, I have a ticket number that was provided at 7 pm that confirmed that supervisor would call by 9 pm! More evidence of...
View Articlebilling customer service
19 phone calls...4 chat 2 visits to the office and still no one can resolve my billing issue..I have video and recorded calls that I assure you will make anyones headspin as to date I have 9 hours in...
View ArticleService not installed yet, and already dreading Comcast
- I placed an online order on Jan 12, with order confirmation 285075575. - I got a follow-up email saying my order's being reviewed and then another saying that I need to call Comcast. - When I call,...
View ArticleRe: How can I contact cable co. By email?
I assume you mean Comcast which has no email address you can use. Try online chat.
View ArticleRe: Internet nightmare!
Hi @Pamela413, I ran some test to your modem and the signal do look good at this time. Have you tried doing a speed test if so can you let me know the results? If you have not, you can do one here....
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