Hello Neo3,
I do apologize for this experience. I can confirm that your appointment will be on 3/08/2016 between 11:00am and 1:00pm. I have also applied a credit to your account for a missed appointment per the Comcast Customer Guarantee. Please check your private messages for details on the amount of the credit, if you have any other questions or concerns, please feel free to stop by and let us know. We are always earger to assist however possible.
