I am writing to you today with complaints. We were told previously that we needed to change a box in one of our rooms. We received the replacement box in the mail and proceeded to install it. After working with one of your customer service people for quite awhile, she decided the box was bad and not working. I happened to be off work so we decided to take it to the service center in Oak Brook. That proved to be a very big mistake! All we needed to do was exchange the box and we had to wait for 45 minutes. There were 17 people ahead of us and you had 12 agents waiting on people. Then when we finally got waited on the girl was new and said you did not have any of that kind left and it would have to be mailed to us. As you can imagine we were irate and she decided to check again and found one. Not a good way to spend one of my precious days off! Since then that box started making a whirring sound and I talked to agent who said he would mail us out a new one. We received the new one last week and instead of mailing back the bad one, my husband decided to drop it off at your service center in Oak Brook. That again proved to be a very big mistake. He was told he could not just leave it he had to take a number and the wait was a half hour. We have a severely medically involved daughter whom we have to pay nurses $26/hour to take care of her when we are not here. So he took it to the UPS store which took one and half minutes and you now have to pay the UPS charge to get it returned. Does this make any sense at all to you? I would say this Is a very poor business practice, possibly why we pay you such an exorbitant amount of money which continually goes up!!!!! We took the bundle adding the phone because your sales person promoted a good deal which is now up to over $300.00 - which is robbery in my opinion. If it wasn't the only way our daughter gets entertainment I would truly cancel your services. Its not my company but do you not think you should have a counter where someone can just return or exchange a bad box. I look forward to your response on these issues. And yes by the way to all who read this we have yet to get a response from Comcast!!!!! This was sent on 3/3/16
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