Hello Here4life,
You should try these troubleshooting steps, they should help you out.
- First, confirm that the cabling for your modem or wireless gateway is secured correctly. Make sure the coaxial cable is tightly connected to the wall outlet and to the jack on the back panel of your device. This will help resolve any potentially degraded signal being fed into your broadband device.
- Next, test more than one connected device (e.g., smartphone, tablet) from the area in your home where you experience the poor or dropped Wi-Fi signal.
- If all devices lose the signal, the issue likely lies with your device. Disconnect the modem or gateway's power supply, wait a minute, then plug it back in and attempt to access the Internet once more.
- If only one device loses the signal, the issue is likely with that device itself. Disconnect this Wi-Fi capable device from the Internet, reboot and reconnect to Wi-Fi. Make sure your device is running the latest software update available for your client device's operating system to ensure best performance.
- Be sure to limit interference with your wireless gateway by placing your gateway in an open area away from walls, furniture, metal surfaces, halogen/fluorescent lighting, microwaves and refrigerators, TVs, cordless phones, baby monitors and water heaters. Additionally, place your wireless gateway centrally in your home, elevated (off the floor) and in an upright position for best results. For more information, see Improve Your Wireless Gateway Home Network.
- If you have a dual-band wireless gateway, make sure your wireless gateway's SSIDs have the same name, so that the gateway can seamlessly connect you to the network with the better range and stronger signal.
- Check to make sure you are not connected to an XFINITY Wi-Fi Hotspot (xfinitywifi or {XF}) instead of your in-home Wi-Fi network. If you are accidentally connected to an XFINITY Wi-Fi Hotspot, visit the Connecting Your Devices page to learn more about how to prioritize your networks.
- For very large homes, you can consider purchasing an extender to boost your Wi-Fi signal. A wireless range extender takes the signal from your modem or gateway and rebroadcasts it to create a greater range of wireless network coverage. If you wish to access the Internet on your Wi-Fi network while at a significant distance from your modem or gateway, getting a Wi-Fi extender may be a helpful option. These devices are available for purchase at many retailers.
