Re: Connection issues
Hello Here4life, You should try these troubleshooting steps, they should help you out.First, confirm that the cabling for your modem or wireless gateway is secured correctly. Make sure the coaxial...
View ArticleRe: No sound from 432 (NBC HD) Jacksonville Florida Players Championship?
Hello Angelscarborough, I'm sorry for your troubles. Are you still having this no sound issue?
View Article10 year anniversary free movies. entered code and never got a mail confirming
Are free movies a joke. received a card saying I had 5 free movies, went on site and put in code, it said they would send me an email confirming. i did not get an email back. don't want to watch the...
View ArticleAccount Cancelled?
When trying to log into my account I receive the following message.. "We’re sorry to see you leave XFINITY, but rest assured, your email is yours to keep: xxxxxxx@comcast.net . Just sign in to XFINITY...
View ArticleRe: No caller ID on TV
No it didn not fix the caller id problem and now I have no TV in my office. My office TV is saying "this device is currently not activated" with the Status Code 340. This situation is getting worse...
View ArticleOutdoor splitter box
I had cable installed about a year ago on a newly built house. I have seen other homes in the area have what I believe are called outdoor splitter boxes but I do not have one. Right now I have wires...
View ArticleTom Karinshak - Customer Service Guarantee falls a little short
On 5/10 I called in stating I have been over charged since September of last year. My 2 year contract started May of last year and you guys have been over charging me since September. Your associate...
View ArticleRe: terrible service and even worse customer service
Hello jeffinocalafl, I have reviewed your account and sent you a private message to discuss your various concerns in more detail. We appreciate your patience as we work to resolve your concerns.
View Articlewifi
I recently purchase an extra cell phone. I was going to hook my wifi up to it and it said I had 20 users already. I reached the max. A list came out and I didn't have time to go through it. How do I...
View ArticleRe: HSD Performance 25
I have a similar situation. I went in to the store asking for the promotional upgrade to 100Mb/s down speed. I check on my account and it says I have HSD Performance 25. I have 20mb/s down speed at...
View ArticleRe: Horrendous Customer Service - sold an upgrade that I did not receive
ComcastDemarqui private message to me.Hello , We certainly do not want you to have a feeling of disappointment with us, but a promotion varies monthly and in some cases, within an even lesser time...
View ArticleRe: Horrendous Customer Service - sold an upgrade that I did not receive
well don't be too disappointed as you are likely far better off that the "new offer" didn't go through.all to often customers are not given All the details. keep the services you've had for a while...
View ArticleRe: 10 year anniversary free movies. entered code and never got a mail...
curiosity ... what web address did the card indicate to goto. ?
View ArticleJust had the WORSE Customer service experience ever!
I just had the WORSE experience with any customer serivce rep. I called to get help setting up cable and the rep was laughing at me the whole time. Instead of trying to solve my problem and listening...
View ArticleRe: Tracking Number for equipment
May I please receive my tracking number for my self install kit
View ArticleRe: Account Cancelled?
I have escalated your post to the forum official employees. An official employee will reply. Please check back every once in a while for a reply by one of them. Official employees authorized to post in...
View ArticleRe: Horrendous Customer Service - sold an upgrade that I did not receive
Comcast made the offer. Customer accepted the offer IN GOOD FAITH. Customer expected channels to be activated at the time he/she accepted the offer. Customer has made efforts to get them activated but...
View ArticleRe: When will the poor service ever end?
Hello rafahl, I do apologize for the customer service experience you described above. We have a technician scheduled to replace your X1 DVR and your cable modem. Once the services are fully restored,...
View Articleregional sports fee escalation 300% 1 month after Yes channel was dropped by...
regional sports fee escalation 300% 1 month after Yes channel was dropped by Comcast. how can it be legal for comcast to drop YES channel part of our "defined line -up", saving itself millions of...
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