On 5/10 I called in stating I have been over charged since September of last year. My 2 year contract started May of last year and you guys have been over charging me since September. Your associate also verified I have been over charged and were sending my information to a credit specialist to approve. I never received a call so I called today since it was more than 24-72 hours which has passed. Today I'm told the credit was denied. How can a credit be denied when you guys were over charging me for my plan for a 2 year contract!!!! It's always the same with Comcast, rob us blind by over charging or not providing service at at. Here I am on hold waiting to speak to a Solutions department. Of course I was cold transferred for escalated issue. Instead of worrying about average handle time put more focus on customer service! Poor service as usual!!! Solutions Department can't even tell me why the credit was denied. He has to e-mail the agent that denied the credit to find out why the credit was denied. I find it ridiculous that it was not notated in my account why the credit was denied. Especially since the agent never called me like they were suppose to in regards to this credit and now your fellow associate are not even able to tell me why it was denied. Again you are failing as a company to provide any type of customer service. This agent failed his own associates!!! Who knows when this agent will reply or when they will be at work. Disgusted! You guys should let me out of my contract without any penalties due to breaking our contract by changing the pricing or give me my credit that I am owed. Felix who I spoke to today in the Solutions department stated he has escalated the issue and I should get my credit tomorrow morning and I should be taken care of by tomorrow. I won't hold my breath. Hopefully this issue is resolved by tomorrow.
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