On Wednesday June 15 2016 I contacted customer service as my internet speed was running in a range of .6 to 1.8 . I have the blast package on a residential plan. I'm also a business ower using the 75 speed as well.
My earliest date for a tech was 5;00 Saturday evening. Tech shows up says the problem is not on my end it is a data problem at the street. At this time he requests another tech. At 7:30 we get the automated call stating the repair was complete and asked if operating properly. No it was not . And I stated as so and click phone goes dead.
I called customer service speaking to Cody. Cody basically tells me that door is shut and can't be opened again. His words. He continued to ask me the typical trouble shoot questions I went thru Wednesday. I did not oblige to his requests. Yes I was being very curt on not being happy in the most polite way I could be. At this point I requested a supervisor. 25 minutes and 22 seconds later I'm greeted by Marvin who again requests me to follow the dog and pony show , as much as I hate repeating the same info because of a shortage of process on his end, I did provide this info to Marvin , also being the 3rd time I jump thru the hoops for these guys. Now I am informed the Mac number was improperly recorded 6 weeks ago. This now becomes my problem. Even though I had no issues prior to 4 days ago. Even though the tech whom just left the property stated it was on their end not mine.? And the problem has not changed nor resolved . Marvin says Monday is the soonest and it will be taken care of but I might be subject to a $50 service call. I'm at level 2 of furstration now. I can't Comprehend how this is being completely flipped on me. I'm really not happy at all. I did apologize to Cody and Marvin as it was not their fault but this is completely unacceptable . I asked for marvins supervisor but he stated he was the end all and Monday was my only option for service. However he did offer Tuesday or Wednesday yet he could not answer why he offered those days. Possibly a play on me being so direct to the fact it was unacceptable to even approach this as any level of customer service. As a business owner and a residential customer I clearly stated this is not acceptable. He did conside that Sandy was his supervisor but she does not deal with customers. So here I sit using my cell data to vent.
Yes I was extremely demanding. But this is totally unacceptable. Between home and work I pay over $400 per month just to have internet service from xfinity/Comcast . I'm not happy and I will change services before the seasons change.
Cody , Marvin while you followed protocol you did not seek resolution nor did you offer any options outside of your boxes. Sandy your money is in my pocket. And me and my pocket are about to leave.
My earliest date for a tech was 5;00 Saturday evening. Tech shows up says the problem is not on my end it is a data problem at the street. At this time he requests another tech. At 7:30 we get the automated call stating the repair was complete and asked if operating properly. No it was not . And I stated as so and click phone goes dead.
I called customer service speaking to Cody. Cody basically tells me that door is shut and can't be opened again. His words. He continued to ask me the typical trouble shoot questions I went thru Wednesday. I did not oblige to his requests. Yes I was being very curt on not being happy in the most polite way I could be. At this point I requested a supervisor. 25 minutes and 22 seconds later I'm greeted by Marvin who again requests me to follow the dog and pony show , as much as I hate repeating the same info because of a shortage of process on his end, I did provide this info to Marvin , also being the 3rd time I jump thru the hoops for these guys. Now I am informed the Mac number was improperly recorded 6 weeks ago. This now becomes my problem. Even though I had no issues prior to 4 days ago. Even though the tech whom just left the property stated it was on their end not mine.? And the problem has not changed nor resolved . Marvin says Monday is the soonest and it will be taken care of but I might be subject to a $50 service call. I'm at level 2 of furstration now. I can't Comprehend how this is being completely flipped on me. I'm really not happy at all. I did apologize to Cody and Marvin as it was not their fault but this is completely unacceptable . I asked for marvins supervisor but he stated he was the end all and Monday was my only option for service. However he did offer Tuesday or Wednesday yet he could not answer why he offered those days. Possibly a play on me being so direct to the fact it was unacceptable to even approach this as any level of customer service. As a business owner and a residential customer I clearly stated this is not acceptable. He did conside that Sandy was his supervisor but she does not deal with customers. So here I sit using my cell data to vent.
Yes I was extremely demanding. But this is totally unacceptable. Between home and work I pay over $400 per month just to have internet service from xfinity/Comcast . I'm not happy and I will change services before the seasons change.
Cody , Marvin while you followed protocol you did not seek resolution nor did you offer any options outside of your boxes. Sandy your money is in my pocket. And me and my pocket are about to leave.