Online light constantly off.
To whom this may concern,Hello My name is Brett Wilson and have been a customer with Comcast since February of this year. I have purchased the performance starter Internet and I must say I have been...
View ArticleRe: HORRID Customer Service -- Can't even pay my bill -- Any help is appreciated
As far as your x1 is concerned you need a tech to come out to check your signals. The x1 is very finicky and needs a very good signal. Lines deteriorate over time.
View ArticleRe: Comcast Van Blocked Fire Hydrant
I understand your concern but even the police didn't race to the scene to correct this. Why do you assume every Comcast employees are as ignorant as this one was. I'm sure you didn't mean to infer...
View ArticlePoor customer service and no service resolution
I have recently been having problems with my service cutting out. The picture will cut out and sometimes the sound. I went through all of the steps with an agent and he decided it was a faulty box and...
View ArticlePlease clarify "HD Technology Fee"
I am looking for ONE CLEAR, DEFINITIVE explanation of the HD Technology fee. Specifically, under exactly which circumstances is it supposed to apply? Is it particular Xfinity equipment...if so,...
View ArticleRe: HORRID Customer Service -- Can't even pay my bill -- Any help is appreciated
Yeah, they suggested that and actually said they would have to charge me the first time I asked for a tech to come out. Pass... I'll have to get someone out here when I can get away from the office...
View ArticleRe: Please clarify "HD Technology"fee
Hi progprog, The HD Technology Fee enables high-definition (HD) services, both the HD channels and the HD On Demand content, across all outlets with HD capable equipment on the account. HD Technology...
View ArticleRe: Installation issues, anyone else?
No problem at all jkb10231976, glad to help. Thank you
View ArticleRe: Disconnected erroneously
Hello Robertotwell82, I can certainly understand your frustration regarding the disconnection of your service. I show that your account has been reconnected. If you have any additional questions or...
View ArticlePoor customer service
Wondering how to get Comcast to follow through and do what they say they will. After a month wait we had new cable run. The technician said it would be buried in 2 weeks. After a month with numerous...
View ArticleInstallation issues, anyone else?
How is this possible because when I spoke to the installers outside, they told me they saw it on their system, this further confirms the inadequate systems, poor communications and lack of sincere...
View ArticleRe: Poor customer service
Welcome to the club, Suzanne! Glad I'm not the only one with similar issues when it comes to Comcast representatives not being able to authorize anything and dropping phone calls like flies. I tried...
View ArticleHarrasing Customer Service Representatives
Comcast's customer service defiitely is lacking. I recently had a representative call me and start spouting information trying to get me to upgrad to include all services provided by Comcast/ATT. I...
View ArticleRe: Harrasing Customer Service Representatives
The only way those recorded calls see the light of day is thru a court order.Also you said they called you and you hung up after she wouldn't take no for an answer. Was there a point in this...
View Articleservice
My cable tv service has had an issue since Monday. Picture turning into frozen cubes and the sound going out every few minutes. After doing some automated " resets" that didn't solve the problem I...
View ArticleRe: Poor customer service
Hello Suzanne48864, I'm sorry for the troubles and the level of customer service you have experienced. I have escalated your concern.This team will review your account and contact you directly. Thank...
View ArticleTerrible Experience Service Appointment
On Wednesday June 15 2016 I contacted customer service as my internet speed was running in a range of .6 to 1.8 . I have the blast package on a residential plan. I'm also a business ower using the 75...
View ArticleRe: Poor customer service
Hello GD_2016, I apologize for the experience that you described. I am more than happy to provide any assistance that I can to deliver you a more favorable experience. Please send me a private message...
View ArticleHorrible automated system
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