HERE'S THE EMAIL LITANTY OF THE LAST 48-HOURS WITH comcast crappy service:
Mr. Abiezer A--- expert with comcast customer service:
As stated earlier, in an email to you on the evening of 12/24, I AM BEYOND BEING PATIENT ABOUT THIS MATTER.
Now this morning, 12/25, there is again NO INTERNET SERVICE from comcast. I am currently using my Verizon wireless card. Be assured, if I incur additional fees from Verizon for going over my minutes (because I usually only use the Verizon wireless card when on business trips) I will expect comcast to compensate me for additional fees and overage charges. After you stop laughing, read on....
If your company is serious about keeping me as a customer then I expect someone with the corporate power and authority to get this fix correctly and definitively NOW, to contact me on Saturday, 12/26.
There is clearly something systemically wrong with the equipment that has been installed on behalf of your company in my house. I think you need to get your BEST MOST QUALIFIED Technician out here IMMEDIATELY (not---- oh, the earliest appointment we have available is 7 days away standard script!!!), take every piece of your equipment out of my house and re-install with new equipment. Tell your technician to plan to stay here and make sure EVERYTHING IS WORKING CORRECTLY before he takes off as soon as the last wire is connected.
If that is unreasonable and your company cannot fix this system and fix it immediately, then you have lost a customer and you need to at least release me from my contractual agreement with your company since I followed my part of the agreement and your company has FAILED MULTIPLE TIMES and MISERABLY to provide a reasonable level of service.
If your company cannot do this, then re-read the E-Mail response I sent to you on the evening of 12/24, copied for your convenience here...
If this request is unacceptable to comcast, then, FIX IT WHENEVER YOU FEEL LIKE IT ------------------------ HOW'S THAT?
WILL THAT WORK FOR YOU?
....oh, and, have a nice day!
==============================
12/24/3015
A comcast technician came to my house this afternoon and fixed the internet and phone service. He was very nice, respectful, informative and seemed to be competent. Since his visit the internet and the home phone has been working fine. He checked all of the TVs in the house and everything was working fine when he left.
HOWEVER ---- within two hours of his departure, I turned on the upstairs TVs (2) and they both came on and then the screens froze. Then a message came up on the screen from comcast telling me to FIX IT YOURSELF----by unplugging the main box in the living room and then plugging it back in. Did that 3-times and guess what???? ----- comcast FIX IT YOURSELF advice did not work AGAIN.
So again, I am NOT receiving the full service for which I am paying my bill and for which I am upholding my contractual agreement.
NOW IT IS CHRISTMAS EVE. I AM NOT GOING TO CALL ANY ONE AT YOUR horrible company anymore and DO NOT CALL ME TONIGHT OR TOMORROW, DECEMBER 25th.
If you have anyone who has any level of customer service and can actually DO SOMETHING ABOUT THIS,then please have them call me on Saturday the 26th or on Monday the 28th. But if they are just going to say blah, blah, blah and not back up their words with action, then, DON'T BOTHER.
I AM BEYOND BEING PATIENT ABOUT DISCUSSING YOUR COMPANIES REFUSAL TO PROVIDE SERVICE.
I AM PROBABLY WASTING MY TIME EVEN WRITING THIS, BECAUSE I HAVE EVERY INDICATION THAT EMPLOYEES AT comcast ARE PAID NOT TO CARE AND NOT TO DO ANYTHING TO PROVIDE A COMPETENT LEVEL OF SERVICE.
FIX IT WHENEVER YOU FEEL LIKE IT ------------------------ HOW'S THAT? WILL THAT WORK FOR YOU?
I WOULD LIKE TO SAY MORE, BUT THAT WILL ONLY DIMINISH MY INTEGRITY TO THE LEVEL OF YOUR company.
Thanks for nothing!
Sincerely,
From: "Comcast ECARE" <
ecare@comcast.com>
To: Sent: Thursday, December 24, 2015 1:13:34 PM
Subject: Re: Please call me this morning (KMM35321958V74640L0KM)
Dear Robert,
Per our conversation over the phone today 12/24/2015, you have confirmed that a technician is currently at your residence assisting you. This is e-mail to confirm that your schedule appointment is in progress and if you were to have any further questions or concerns feel free to reply to this e-mail.
Robert, thank you once again for being so patient with us, as we attempt to resolve your issue. I hope this resolution is to your satisfaction. If there is anything else we can help you with, please do not hesitate to contact us. As part of our Comcast Customer Guarantee, you can always contact us at your convenience 24 hours a day, 7 days a week by chatting with us online.
Sincerely,
Abiezer A
Office of Tom Karinshak