SERVICE PROBLEM
I have lived in Collierville, TN for nearly 2 years and have Comcast X1. A few weeks ago I lost ALL service, TV, Internet and Phone at my location. Called on Monday and was told Saturday was the...
View ArticleRe: Issues with upgrading from Double Play to Triple Play may force me to leave
This is very upsetting that comcast couldnt fix this for me. I been in contact with Maria Riolino at comcast. She explained that she needed to reach out to others in comcast to see if they could...
View ArticleRe: SERVICE PROBLEM
Hello kcsibley, The charge was supposed to be a credit but there was a mistake in the system and instead placed a debit. I have fixed this mistake and I apologize for the inconvenience.
View ArticleRe: SERVICE PROBLEM
Hello Virgiliopeixoto, If you are having technical issues you will need to reach out to a Live phone agent at 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and troubleshoot your...
View ArticleRe: Not getting correct speeds
I would if you're positive it'll be 150 mbps. The other people kept putting me on Extreme 105 and that's not what I wanted. How much are you seeing it would be for Extreme 150?
View ArticleRe: How to return rental modem
1) Why my own Modem or my new equipment disappear on my account? I already activated this equipment and I am using it now.. The old modem that I need to return still in the equipment I have... 2) Is...
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Re: Why can't I get soneone in the United States to talk to when I call Comcast?
ComcastAshley wrote: ... the vast majority of our calls are handled in the United States. ...You've never called the customer service numbers, have you?
View ArticleRe: How to return rental modem
Hello Crisna24, The nearest Comcast Service Center is located at 717 Bennett Rd, Burlington, WA 98233. With regards to your equipment no longer showing on your account, have you noticed an...
View ArticleRe: Can't seem to get Comcast to cancel my TV service....
kimringenbach- I have made correction to your account and applied necessary adjustment to your account. Please allow 1-2 billing cycle for adjustment to appear on monthly billing statement. If you...
View ArticleRe: Blast Pro Speed Increase? Where is mine?
Hi Trooper85713, I went ahead and re provisioned your modem, can you please retest and let me know if you see a difference? Also, when testing your speeds are you connected with an Ethernet cord...
View ArticleMERRY CRAPPY SERVICE FROM COMCAST
HERE'S THE EMAIL LITANTY OF THE LAST 48-HOURS WITH comcast crappy service: Mr. Abiezer A--- expert with comcast customer service: As stated earlier, in an email to you on the evening of 12/24, I AM...
View ArticleRe: vacation hold
You have to call Comcast for that. You can find more information by reading this post from another thread-------------------...
View ArticleRe: vacation hold
JPritscher01- You will contact 1-800-XFINITY (1-800-934-6489) in order to setup your service on a vacation hold. If you have any additional questions or concerns please let us know.
View ArticleRe: Not getting correct speeds
Hello Joanne_41, The speeds are up to 150mbps. We cannot guarantee those speeds constantly.
View ArticleRe: Not getting correct speeds
I know that. I'm saying they kept putting me on the wrong tier. They kept putting me on Extreme 105 when I wanted Extreme 150. What would it cost to get 150?
View ArticleRe: Not getting correct speeds
Hello Joanne_41, It would be a $15 increase in your current rate.
View ArticleToday in Video Problems
I've tried numerous times to get Comcast to fix Today in Video. They answer my Chat and evlivate it to a higher authority. The higher authority never follows thorugh. I've done this several times....
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