Comcast Customer Service does not exist. There is no email address. The phone reps are frustrating.

Comcast Customer Service:  My internet speed is down from between 100 / 60 and 50 / 30 mbps, to 23 / 12 mbps.  The number of provided cable tv channels which I can view is decreasing.  When I called customer service tonight, I was told I can pay $10 more subscription fees per month to restore 2 non-premium channels (Spike and CMT) which I was told would be provided when I agreed to a 2-year contract and I had been watching but now are blocked.  That does not even take into account that I was promised unlimited high-speed data (not limited to 300 G, and significantly higher data speeds than I'm getting now.  Degradation of the service you are providing, with no concern from the customer service to do anything but try to blame the content providers and offer to let me pay more money per month to restore the same content is unethical if not illegal.  If you (Comcast) do not want to provide the service you promised when I agreed to the 2-year plan, then you should renegotiate the terms with me accordingly to my satisfaction, or recognize that you are unilaterally voiding the agreement and offer to release me from the agreement without penalty.  I will look for your reply, and as I wait I am very dissatisfied about paying the same rate for a decreased level of service, or paying you more money than the 2-year agreement to maintain the level of service to which I agreed.  It seems you either don't understand or don't care about the concept that a contract is a two-way deal and not for one party (you) to change the terms midway at the expense of the other party (me).  We will see by your response, or lack of, to my concerns whether you Comcast are a bully abusive monopoly practicing bait-and-switch and bad-faith contracts, or a legitimate business with reasonable and fair treatment of its customers. 

 

Your automated telephone customer service seems purposely designed to redirect calls to multiple inappropriate menu choices and sales pitches.  It is annoying and frustrating to be forced to answer so many questions and listen to menu choices all of which have nothing to do with the reason why I called.  After 9 minutes I spoke with someone and asked for the email address for customer service.  After asking my name address, she said she was checking and after 2 minutes of searching for the email address for customer service for the company she's representing as a customer service person answering the Comcast customer service telephone number, she simply disconnected the call without providing the email address or any explanation.  After a click, all I got was a dial tone.  I called back again, and the automated system told me customer service department was closed, contradicting the website's claim that the telephone customer service is provided 24/7.  Then I called again and after many unrelated menu selections, got through to customer service representative who repeatedly offered me various Comcast website addresses as if they were email addresses.  Eventually, she wanted all of my identity / account information and never could provide a customer service email address or explain why she was unable to provide it.  I have never seen or imagined customer service from a company in the United States of America would devolve into what I have seen from this Comcast, to whom I recently paid $131.00 for a "contract" for monthly service which was promised and is not being delivered.  I now hate your company for being so dishonest and for wasting my time.