Re: Unlinking an account
zander_dominus -- Your user ID has now been linked with only your active account. Check on that when you can to make sure everything is working properly.
View ArticleRe: Missing channels
Hi Botdob, I'm sorry for your troubles. There is a known service interruption in your area. The estimated end time is today at 12:05 PM. Please reach back out to us if you are still experiencing...
View ArticleRe: Why does the website 5uck so badly?
Hi Jaschenbach, I apologize for the customer service experience you have described. I'll be more than happy to assist you. Please send me a Private Message containing your concerns. Click my name...
View ArticleRe: Late appointment without notification, Schedule call missing
JIANFEI_HU, You may need to purchase a new modem and that will resolve the Internet connection issues. You can purchase your own modem or you can get a modem from us. To get a modem from us you can go...
View ArticleRe: Getting half the speed you're paying for
Hello KingTard, I understand your frustration regarding your Internet speed. How many technician visits have you had at your residence regarding your concerns?
View ArticleRe: Impossible to initiate CHAT ... !?
Clarke123, I have escalated your issue and you will be contacted within the next 24-48 hours by an agent so they can assist you with resolving your issue.
View ArticleRe: Comcast damage rainwater drainage pipe that goes under sidewalk and ran...
Hello dmmurphy1, I am happy to address your concerns. Per our Escalation Research team, you would need to contact 811 so they can come out and mark all utilities before your concerns can be...
View ArticleRe: Exposed wires in yard at junction box
Hi Shanfsu03 -- I can get someone out there for this. Someone from your local area will contact you to let you know when this will be done.
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Irrigation Line Damage
I am posting this online for resolution tracking. Ticket # 035522440. Sometime in 2015, I had a comcast technician advise I get a new cable line run from the cable box to my house. I consented, and...
View ArticleRe: Downgrading Service
Hi! I really need to downgrade my service as well... is there a number for me to call or someone herer to speak with? I don't want to cancel my service, just downgrade it a bit so that I'm not paying...
View ArticleRe: Customer Service
I posted my concern about the cable in my yard not burried on 4/6/2016. Same day, Comcast agent reported that issue has been escalated, but to this day (4/12/2016, 12:45 PM), no one has contacted or...
View ArticleRe: Late appointment without notification, Schedule call missing
Just one day before I move, I use the my own modem in my old apartment totally well. And I do make phone call with comcast OK-BEGIN to register mac address. It's the contractor sending from comcast...
View ArticleRe: Late appointment without notification, Schedule call missing
It's your comcast colleagues that from the customer service call tell me to ask for technician after we try all combinations of troubleshooting for an hour. The modem is purchased within 2 weeks and...
View ArticleRe: Why can't I just upgrade my channels line-up WITHOUT ADDING LANDLINE??
mjbaum wrote:Hello Comcast! In case you haven't noticed - the year is 2016. Nobody needs or wants a landline! Why do you not offer a simple option to upgrade channels lineup WITHOUT having to do the...
View ArticleRe: Misleading by customer service
Jimb16, I have sent you a private message to further assist you. You can click on my name ComcastDevion and click on "Private Message Me”. At the top of each Forum page you will see a small envelope...
View ArticleRe: Beware: Prince Telecom Trespass and who knows what else
Ryl1, Thank you for bringing this to our attention. I have escalated this issue for you. Someone will be in contact to discuss the issue further.
View ArticleRe: Late appointment without notification, Schedule call missing
JIANFEI_HU, I have scheduled for a technician to come out on 4/14/16 between 10:00 AM-12:00 PM. If this time does not work for you please let me know. You can also reschedule an appointment online...
View ArticleRe: Irrigation Line Damage
Sorry to hear about your issues with Comcast. I've asked a Comcast employee to look into this for you. If you don't hear from anyone soon, let me know.
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