Re: Account changes without approval - beware
Hello KitKat99, I do apologize your account was changed without your consent. I have verified that your account was repackaged into a double play package. I sent you a private message to confirm your...
View ArticleRe: construction department
Hi aboddy00, I will get a ticket sent to the correct team to see if we can service your address. I will send you a private message to further assist. Thank you
View ArticlePhone jack
Unable to access my land line phone any more in my bedroom. Can someone change were this line is access from instead of my bedroom. Prefer it be switched to my dinning room.
View ArticleRe: Account changes without approval - beware
Same thing happens to us when we try and call Comcast.
View ArticleRe: Double Play Package Scam
Understand completely. We have tried for 10 days to get our plan we ordered activated and bill corrected to no avail.
View ArticleBuying a home
Hello, we are buying a house and we need a letter from Comcast that we have paid our bill on time for the last 12 months. So could you email me a letter?
View ArticleRe: Phone jack
If you have phone jacks and the internal wiring is ok, you can connect a phone wire from the tel1 jack on the back of the gateway/eMTA device to the nearest phone jack. The other jacks in the house...
View ArticleRe: calling customer service
Hello Trwright30, I have sent you a private message to discuss your account concerns further.
View ArticleRe: Loss of HD service with only solution an extra charge?
Hello craigdb86, There is a monthly fee of $9.95 for the HD Technology Fee unless the fee is included in your package.The HD Technology Fee enables high-definition (HD) services, both the HD channels...
View ArticleRe: Ordered online - enrolled in autopay because it said no deposit and no...
Hello telugacc, I apologize for any inconvenience this issue may have caused you. Please allow us time to do some research and we will get back to you as soon as possible.
View ArticleRe: Comcast customer service
Correct, I meant that extreme 105 is packaged in with the new bundle. To proceed I will just need to schedule the install.
View ArticleRe: Buying a home
Hello Sheiston22, Comcast does not provide credit reference letters to customers. We only provide up to 12 months of billing statements that can be either viewed and/or printed from the website under...
View Articleworst customer service on the planet
service went out tuesday.back on after tech visit wednesday.service out thrursday night,tech out saturday(yes saturday)and said it would be reisolved before he left.service back on for 2 hours and back...
View ArticleRe: worst customer service on the planet
Outages happen in understand your frustration but in that it is a known outage why are you so worried about anyone in Comcast getting their service first?? Unless you live in Philly they are probably...
View ArticleRe: New customer
Rcharles30 wrote:4th appointment was set today. Again,no show, no call. Called customer service and they would only tell me "well, it's scheduled, that's all I can tell you..." So 4 appointments,...
View ArticleRe: Loss of HD service with only solution an extra charge?
Yes. I get that. That's the same response I get from everyone at Comcast. No one can answer the question as to why it was removed sometime in four hour span and now I have to pay an additional $10 a...
View ArticleRe: Incorrect internet plan? "HSD Performance 25," not 100 MB speed promised...
Hello eeeeeeeeee, I reviewed your account and the Office of Tom Karinshak has escalated your concerns to our Regional Executive Relations Team. You should expect to hear from a representative from...
View ArticleRe: Who can I call after getting several different answers in Customer Service?
Hello Helpmeplease42, I have sent you a private message to discuss your disconnect date concerns further.
View ArticleRe: Double Play Package Scam
Hi Devion, the guy I spoke to in your loyalty department was unfortunately of no help and gave me the same upsell bait & switch.
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