Re: How I pay my bill
Hello judiperry1, I apologize for the inconvenience this has caused you. I have cancelled the enrollment to Auto-Pay. Just as a reminder, your payments are due by the 17th of each month. If you have...
View ArticleRe: can't locate terms of agreement......
Hello Maritenn, You can access your contract with the following steps below.1. Go to My Account2. Click Sign In o Customers without an XFINITY username can click Start here to set one up3....
View ArticleRe: technician no show
Hi Tomflechtner, I'm sorry for your troubles. Were you able to reschedule a visit?
View ArticleHow Can I get this fixed?
I am an Xfinity Triple Play customer who lives in a development which has underground cable that was installed back in the 70s. Every time I call for a problem the technicians have told me that the...
View ArticleRe: Visa card Rebate
Hello Alw524, I apologize for the inaccurate information provided to you. Your contract did not include the $100 Visa Prepaid Card. To review the terms of your agreement, a copy of your agreement is...
View ArticleRe: technician no show
Hi Jamamiss, Here at Comcast, when we are unable to honor the customer's appointment time, we have our Comcast Customer Guarantees in place. As part of the Comcast Customer Guarantee we'll always be on...
View ArticleRe: Suspected illegal activity by phone rep...
Hi Jeff48101, we have sent this to our CSA team, I will send you a private message to further assist. Thank you
View ArticleRe: How do I stop services such as certain premium channels, phone, etc
MJG517, I have sent you a private message with an available package.
View ArticleRe: I am looking for the site to enter my codes for the free on demand...
5.29.16 The site is still dead. I'll contact customer service and see if I can get an answer and report back.<br>2 HOURS LATER: This worked finally (at least 20 prior...
View Articlevery unhappy customer
I have had Comcast internet for a year and I regret ever giving them money. I am canceling my internet because I would rather have nothing than deal with the incompetence, high price, and horrible...
View ArticleNO more payment arrangements!??!!
I find it ridiculous and very sad that comcast will no longer accept future dated payments for past due balances. Especially with the high costs and fees with Comcast which cause people to get behind...
View ArticleRe: technician no show
No need to reschedule. Problem went away while I slept. A phone call that no technician was coming would have been helpful.
View ArticleRe: I am being forced to switch to community installed network - told I can...
Help_Meplease. They are just weeks from signing a 10 year contract with Comasst, there is still a small chance something could change, but we were told during a recent meeting.,, "as the contract...
View ArticleRe: Suspected illegal activity by phone rep...
What does "Load his American Express card" mean?
View ArticleRe: NO more payment arrangements!??!!
Interesting. I just did one the other day. No problem
View ArticleRe: iN NEED OF OPTICAL NETWORK UNIT RELEASE FORM AND NO ONE HAS ACCESS
Hello CHDSH, We will look into this matter for you and reach back out to you as soon as possible. Thank you for patience as we work towards a resolution for you.
View Articlemy drop bury still hasn't been done. safety concerns has Been issued by...
I keep getting the runaround. and tickets created. we have had our line cut once already and one replaced but they had an appointment scheduled yesterday to bury the line and never showed up. the...
View ArticleNeed a tech to bring my equipment and install it
Please help me get a tech out to my house with my equipment and install it
View ArticleChronic Outages - 4 in last 2 weeks - all services
Having chronic, recurring hours-long outages of all Comcast services in the Cooper City Florida region, west of 100th Aveue on 51st Street. There have been 4 outages in the last 2 weeks, lasting up to...
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