Re: New House Construction - Drop/Bury Request 5 weeks and waiting!!!!!
Hello Vlee227, Upon review of your account your appointment to have cable buried was scheduled to be an all day appointment. They can arrive anywhere between 8:00 am - 8:00 pm today. I will follow up...
View ArticleRe: Constant service interruptions
I got a voicemail about an all day appointment tomorrow. I won't be home so please have them check the outside lines.
View ArticleRe: Unable to log on to xfinityondemandcredit.com to enter my code for my...
Hi,I'm trying to claim my free movie credit but get the message that the code is invalid. My code is1Cl7KKB. I'm going to try it again as I might have typed two 1's instead of an l on the second one....
View ArticleRe: Unable to log on to xfinityondemandcredit.com to enter my code for my...
OK, tried again, but still get the message that the code is invalid. Any help would be appreciated, Peg Schmitz
View ArticleRe: HSD Performance 25 Mbps from a 200 Mbps Plan Blast Pro - Incorrect Speed
Thank you for the reply. How can I increase my speed? Is there a way to check if comcast has updated the modem with the appropriate settings?
View ArticleRe: Unable to log on to xfinityondemandcredit.com to enter my code for my...
You need to watch the movie before entering the code.
View ArticleDiscount for disabled sniors.
I was told by DSHS that Comcast has a discount for low income, disabled seniors. Is this true? Who do I call?
View ArticleRe: Discount for disabled sniors.
Internet Essentials for Seniors is now available in a few select trial markets: Boston, MA; Palm Beach County, FL; Philadelphia, PA; San Francisco County, CA; and Seattle, WA. For more information on...
View ArticleCable burial
My question is about your burial specifications. I just had a new cable buried across my backyard today, and in no place is it deeper than 1/4", and in some places all they did was shove it under the...
View ArticleInternet
We have had poor service since we got it last fall. It crashes constantly. It is slow and we pay for higher speed. I hate that I am paying for a,service. Quite a,bit I must say and it doesn't work they...
View ArticlePlan expiry
I want to downgrade my plan and don't know when my current plan expiry date. It is way too much to pay the charges and I only need internet and basic TV, what are the option and costs
View ArticleRe: Appointment
Hi j3030poole, The appointment you have scheduled is a trouble call appointment. If you would like to add additional equipment to your account, we would need to schedule a separate appointment for a...
View ArticleRe: Plan expiry
Hello Nyanwin, I have sent you a private message to discuss your account concerns further.
View ArticleRe: HSD Performance 25 Mbps from a 200 Mbps Plan Blast Pro - Incorrect Speed
@eddyhttp I checked your signal level and everything is fine. Also, modems update their software automatically.The link below have some great steps to troubleshot the slow connection. Please let me...
View ArticleRe: Cable burial
Hello MrScott1, We use the standards provided to us by the Broadband Residential Installation Specification (BRIS) and comply with national, state, and local laws. An underground drop must meet the...
View ArticleRe: Constant service interruptions
XG2 wrote:I got a voicemail about an all day appointment tomorrow. I won't be home so please have them check the outside lines.you will need to call the 877-896-8678 to give comcast that information....
View ArticleRe: Constant service interruptions
I did try calling the 800 # they gave on the message but I got sent to an overseas callcenter. Last time I posted here about an issue a ticket got opened and they called me to follow up.
View ArticleRe: Constant service interruptions
Tried that 877 # and the machine tells me I don't have an appointment. I guess they cancel them at 10PM before they go home for the day?
View ArticleRe: Plan expiry
If you are under contract, you can now downgrade without incurring an early termination fee IF you keep at least one Comcast service. The announcement was on a recent bill I receive and I did confirm...
View ArticleINTERNET AND THE HORRIBLE CUSTOMER SERVICE!
Comcast service is horrible. My problem, my internet was working but not at the higher speed which I had purchased 6 mos earlier. They told me i needed to get the Gateway. So I did. Keep in mind...
View Article