Re: Positive Customer Experience with Installation
I had the pleasure of having Joe as my Installation Technician on June 12th. Prior to arriving he placed a courtesy call to let me know how close he was to my house. Joe was very professional and a...
View ArticleRe: Can the tech be contacted about an install?
Please disregard. I contacted customer service via chat and they advised the installation notes will be updated so hopefully the tech will be prepared. thanks!
View ArticleRe: billing dispute
Hi Dcondict123, I will be happy to assist you with your bill. Your current balance is for 2 months of services. I sent you a private message with a breakdown of the balance.
View ArticleDISCONNECTED PHONE NUMBER FOR COMAST???
I HAVE TRIED FOR HOURS BUT TO NO AVAIL HAVE GOTTEN THROUGH. the primary number gives me a dial tone and the secondary number given leaves to a women who in her voicemail says she has nothing to do with...
View ArticleRe: DISCONNECTED PHONE NUMBER FOR COMAST???
OF COURSE. i have tried that, 1-800-934-6489 and 1-800-266-2278 both on and off all day, both down, well one not correct. The first number gives a busy tone and the second gives a womans personal...
View ArticleRe: DISCONNECTED PHONE NUMBER FOR COMAST???
after dialing the 1-800-xfinity number literlly over a couple dozen times got through to support to cancel. Finally =) thank you support for the 9 minute phone call even though it took over 2 hours to...
View ArticleNo internet service for months, need refund
I can't figured out what's wrong & neither can Comcast. We've tried everything. Rebooted, reset, restart, unplug, send a new signal, refresh the singal, bought a booster/extender, Comcast has made...
View ArticleRe: Billing Adjustment/ Not Credited Right Amount
FWIW, you get faster responses if you don't PM the Official Employees here without a request. You PM'd multiple OE's, which really defeats your purpose here. This is primarily a customer-to-customer...
View ArticleRe: Billing Adjustment/ Not Credited Right Amount
Thank you for response Again, I was getting stressed out about the situation so I kept pm'ing reps that was skipping over my thread. Thank you for explaining the rules and clearing everything up.
View ArticleRe: Billing Adjustment - Update Its Fixed!
Too all the reps in this forum you can disregard all of my messages. I no longer need help. The billing and eveything is now fixed. Thanks to the to reps I spoke to on chat. Joseph and Nikita. I...
View ArticleOne year later, still no visa gift card
About a year ago (June 2015) we upgraded our services to include Xfinity Home. We took advantage of an offer that advertised a $350 Visa gift card for ordering Xfinity Home. When the service tech came...
View ArticleRotting cable issue?
How do I request for Comcast to remove the old cable in my house & install new cable?http://forums.xfinity.com/t5/Home-Networking-Router-WiFi/Internet-outage-wifi-connected/m-p/2764399
View ArticleRe: Pretty Dissapointed with Comcast/Xfinity customer service
Kimberly, Thanks for the prompt reply. I am still having the same problem and look forward to hopefully getting it resolved on the 23rd.
View ArticleRe: Rotting cable issue?
You should hire a local electrician to run new cable in your house.
View ArticleThe Long View, my personal experience
Hi everyone, Long time customer, first time poster. Let me say first that while I am here, partly, in frustration, but I am not angry. I am partly to blame. This is my personal experience and it's...
View ArticleNeed a new modem
My gateway drops wifi every time a device connects then takes about 30 min to come back on. I've tried resetting it and the problem persists. Also I've been getting a very high ping although my...
View Articleno one told me about my 2-year contract and all the penalty!
I just found out that my contrat is a 2-year agreement. I was so sure when I signed the contract with the salesman, he told me nothing about the 2-year thing. Besides, I told him I was a visting...
View ArticleRe: Pretty Dissapointed with Comcast/Xfinity customer service
Kimberly, I arrived home from work to find that my internet is working as advertised. I'm not sure why the system showed that the outage had been fixed a day before it was fixed at my level, but the...
View ArticleRe: Outages
A tad late for a reply, nearly a year ...but I just got this notice in my e-mail that I had 5 comments that were noted.So here goes.I do not have a "mobile device" therefore I cannot contact or notify...
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