Message from service alert
Why do we continue, on a daily basis, get a message on our tv monitors telling us that one or more of our cable boxes needs to be replaced ? Our system can not support the new x1 box. We do not want to...
View ArticleOutage
Really working on this at night! Not a smooth move XCom. Horrible. PM.. HorribleLT.... Horrible CCO. Y'all need help.... Google got y'all tore up..... Fix it. DTay®. Missing my Preds Game tonight...
View ArticleCustomer Service
Why is it so hard to speak with someone live. I am a new customer who is getting terrible service. I am trying to give your company money and can not get anyone to answer a question directly.What...
View ArticlePLEASE get my phone number ported
I am now desperate and this is the most rediculous customer service experience I have ever had. I have moved to a house literally down the same street. We started service at the new house before...
View ArticleRe: Comcast is sneaky!
Yep did the same to us, we are locked in for 2 years and if was want Spike back they want $9.99 more a month for what I was already paying for. I picked the package, I did it to get the line up I...
View ArticleRe: I Need My Money Back!
I would like an update on the status of my $100 being returned to me.
View ArticleRe: ANGRY CUSTOMER
thats great. but it still hasnt been fixed, nothing has been done, nothing has changed. how can you credit me for something that continues to be unusable?
View ArticleRe: PLEASE get my phone number ported
Ry-man, The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message. The Support Forums are "public" forums and you should not post...
View ArticleRe: pedstal replacment
demova, The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message. The Support Forums are "public" forums and you should not post...
View ArticleRe: Customer service/downgrade issues
cpowers54, I'm glad to hear you were able to get through. I apologize for the wait.
View ArticleRe: to discontinue my service
You need to call Comcast or go to your local Comcast office to cancel your service.
View ArticleRe: ANGRY CUSTOMER
MYLO6956, You will need to have another technician come out to see what is causing the issue, and why you are still unable to use your services. You can call Customer Service and schedule the...
View ArticleRe: very unsatisfied customer
Hello Carroll4320, I do apologize for this. The original agent processed the order instead of setting it in an "Unscheduled" or pending status that would only be executed when the boxes were...
View ArticleRe: Customer Service
Hello Mannross, We can get your complaint to the right area, just post it. What question did you have that prompted you to contact us initially?
View ArticleRe: How do I suspend service on internet and TV when on vacation
See: https://comcastseasonal.com/ otherwise you'll have to call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
View ArticleRe: Paying for Blast but getting 30
Hello nissansky, I apologize for the delayed response. I see that you have contacted us via phone or chat and a technician visit has been scheduled for 01/13/2016 between the hours of 12:00 p.m. -2:00...
View ArticleRe: vacation stop
See: https://comcastseasonal.com/ otherwise you'll have to call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
View ArticleRe: How to get Xfinity to replace Modem with modem (not Voice/wireless gateway)?
Or if you really want Comcast to replace their modem then just put it in bridge mode...
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