Re: Cable Theft
It would really depend on what he's doing with the line, whether it's causing issues or not. Unless you're in one of those few remaining super old still-analog areas, he can't be stealing cable as he...
View Articledeserve credit
I am so sick of paying as much as I do for service that are constantly interrupted. This is just one example: We are watching the movie 'The Judge' and it freezes while the the judge is testifying. The...
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Re: Cable company came to upgrade the network in my neighborhood.
Exactly. And the Cable / Internet outages have begun yet again It's now been 1 month. Currently on a T-Mobile tethered Internet connection
View ArticleRe: Cable company came to upgrade the network in my neighborhood.
According to the technicians, that is incorrect. The signal level have been fine. which is why connecting to the Xfinity application to check if the connection is good keeps saying it's working.
View ArticleWhat is this large package I received yesterday from Xfinity?
I received a UPS package last night from Xfinity. I didn't order anything, although I did chat with Comcast Support last week about exchanging modems. I was instructed to take my present modem to...
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Re: What is this large package I received yesterday from Xfinity?
Sometimes the reps "accidently" upgrade customers. I'm sure it has nothing to do with commissions I've asked a Comcast employee to look into this for you. If you don't hear from anyone soon, let me...
View ArticleRe: deserve credit
The reps sometimes say silly things like they are "sending a stronger signal" when what they mean is that they are trying a different way to reset your box that is a little more complicated than a...
View ArticleRe: Drop Bury / Failed Promises
That's completely unacceptable, I'm sorry that happened to you. The tech that showed up for your initial appointment should have either run a temporary line for you or at the very least have made sure...
View ArticleRe: Cancelation of just one sercice?
smian1984 wrote:How would I go about canceling my cable, but keeping internet and home security?You'll have to call or go to your local service center. Be aware that if you have a bundle or are on a...
View ArticleRe: SPECIAL PACKAGE
The easiest way is to call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) If you are a current customer, you probably aren't eligible for that promotion.
View ArticleRe: ANGRY CUSTOMER
Hello MYLO6956, I have scheduled your appointment for this coming Saturday 01/16 between 12:00 pm - 2:00 pm. I made sure to tell dispatch not to send the same technician and I also alerted them of...
View ArticleRe: Cable Installation Appointment
Tafesse wrote:I had an appointment today for someone to install a cable TV. The time given to me was from 3:00 PM to 5:00 PM. Now it is 7:00. What happend? I thought comcast customer service is...
View ArticleRe: Intermittent internet led to no cable
If everything stopped working then there is a problem with the feed into your house. It could either be the line feeding your house or one of the main connections. I've asked a Comcast employee to...
View ArticleRe: signing up for service
babygurl051, I apologize for any inconvenience and delay you experienced in receiving information regarding your services. I show you were contacted earlier with your phone number by another agent....
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Re: How to get Xfinity to replace Modem with modem (not Voice/wireless gateway)?
BalloonEngineer wrote: is there a secret to getting a modem only or should i just buy my own? Recommendations?You can just use the gateway device that Comcast sent you if you like. If you turn off the...
View ArticleRe: Bill up over $50 this month...ON HOLD INDEFINITELY. DOES ANYONE WORK HERE???
Sorry to hear about your issues with Comcast. I've asked a Comcast employee to look into this for you. If you don't hear from anyone soon, let me know.
View ArticleRe: Installlation
I've asked a Comcast employee to look into this for you. If you don't hear from anyone soon, let me know.
View ArticleChannels removed from lineup, when will rebate/lower bill come?
Hello, Since Spike/POP/CMT were removed from the basic tier, when can I expect the bill to be lowered to reflect the elimination of channels?
View ArticleRe: Non working equipment. Replacement never recevied!
Hi 1a49erfan, Apologies for the continual issues with that box. I can confirm that a box did get ordered. I will Private Message you the tracking info. I am also showing credits that have been...
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