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Re: Trying to downgrade

Hello, You can downgrade to that package. You will have $30 of ETF fees.

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Can't change package online.

Trying to see what it'll cost for the Double Play with Blast and Digital Economy in comparison to what I have now, but can't do that. All I can see are the upgrades.  Please help. Calling customer...

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Out of Area Caller

Can anyone tell me why my friend's number (which is public) comes across as out of area caller?

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Re: Out of Area Caller

Maybe your friend I has an out of state number if she is using a cell. Does it matter how it comes up or just curious?

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Re: Out of Area Caller

Hello pam2817, It depends on the prefix. You have XFINITY Voice, it should not cause long distance fees or anything.

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Re: Can't change package online.

    That's the marketing strategy "always upsell" , they will try to sell you package with more,  Home security,voice/phone. Phone reps will quote package saying you'll save! But neglect to mention...

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Re: Difficulty Returning Equipment

I still need the address that I need to send my modem to.

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Re: Can't change package online.

I refuse to upgrade. I don't watch 90% of the channels I have now, and if they won't downgrade my service, I'll cut it off completely. I've been thinking of doing that anyway for some time now. 

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Re: Can't change package online.

Hello CantSeeMe, We do not offer that package anymore. The closest I have is Limited Basic with HBO and Streampix it will cost $101 With Performance Internet or $114 with Blast!

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Re: Can't change package online.

What about the starter xf triple play that is listed at 89.99? That's almost half of what I'm paying now for digital preferred, blast, and unlimited select voice.   

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Re: Out of Area Caller

It's a landline that is in the same area code as mine.

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Re: Out of Area Caller

It's a local call and I'm not worried about fees.  I'm sick of the robo calls and I never know when my friend is actually calling because her ID doesn't show.

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Re: Can't change package online.

With the addition of Equipment and HD tech fees it would be about $113, but when the promo rolls off it would be $170, this plan has a 12 month contract.

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Change home phone #

I would like to change my home phone # 

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Re: Can't change package online.

It's showing online for 24 months. 

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Refer a friend

My friend had Comcast installed Oct 28th.  We have not received out rewards cards.  I have called many times and each time they add more time to the expected time.  Your program says up to 14 days...

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Re: Can't change package online.

You are correct....apologies.

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Re: Incorrect modem rental fee charged.

I had a similar problem.  I own my own modem, but when they offered triple play with phone service, I had to use their modem.  After many hassles with the phone service, I went back to my previous...

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Re: Can't change package online.

Since I already have the comcast boxes, would the price still be around 113 after taxes and other added fees?

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Re: Can't change package online.

Yes, because the $89.99 is before equipment fees, HD fees, and taxes.

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