Re: Removing an old Cable Modem (I own the new & the old one)
Thank you UHFandHD, I have made sure the old modem is showing in any way attached to the account, while performing a account cleanup and refresh. Thank you
View ArticleStill waiting for supervisor callback, glad I didn't hold my breath!
I called Xfinity on February 8th to find out why my bill is not what I was told it would be when I reluctantly agreed to the retention specialist's package. After a very long conversation, I was told...
View ArticleRe: Can No Longer Access Usage Meter
ComcastPhill wrote:Hi JodieNJ, I am showing that you are working with an agent from Offices of Tom Karinshak, and per ticket they are waiting response from the CSA team. Did our CSA team ever get in...
View ArticleRe: Still waiting for supervisor callback, glad I didn't hold my breath!
Hello idive, I will be more than happy to assist you with your account. Can you please send me a private message with the package and rate you was offered when you initially signed up for services?
View ArticleRe: Can No Longer Access Usage Meter
Thank you for the udpate, and it is good to hear that Joe was able to get everything working for you. If you have any questions or concerns in the future please feel free to reach back out. Thank you
View ArticleRefer-A-Friend
I'm posting this in writing because issues with the referral system can be a bit messy, and I'm hoping the appropriate party can assist me. I referred a friend in August 2015 using my referral code,...
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Re: How Long Does It Take to Get Help?
Welcome_to_Post wrote:They lie. 😃 Of course they can escalate it; they're just choosing not to. Sadly common, I'm afraid.I bumped it up with this:...
View ArticleRe: Need Help With Delays On New Install
downupside -- I received your PM and will be corresponding with you there.
View ArticleThe primary user has not granted you access to this page. Please speak with...
I cannot pay my bil online.......message: The primary user has not granted you access to this page. Please speak with the primary user to update your settings.
View ArticleRe: Comcast Utility Pole - Low Hanging Cable Line
Hi lyndsayglover, I can assist in notifying our local team of your issue. I will send you a private message to further assist. Thank you
View ArticleRe: Damaged ceiling caused by comcast - Repaired..BUT... Now cracked
I have escalated your post to the forum official employees. An official employee will reply. Please check back every once in a while for a reply by one of them. Official employees authorized to post in...
View ArticleRe: Comcast Wiring Issue & Internet
Sorry for the delayed response, the forum response notice went to my spam folder. The technician never showed up, he was re-scheduled twice due to the storm at the time and then didn't appear at the...
View ArticleRe: The primary user has not granted you access to this page. Please speak...
Hello barbaraBellehum, Can you please send me a private message with the username you are using to sign in to your online account?
View ArticleRe: Damaged ceiling caused by comcast - Repaired..BUT... Now cracked
Thanks, just got anther call back from the handyman and the handyman claims that is natural for cracks to appear because of moisture,shrinkage and settling of the house, but if this was the case, then...
View ArticleEnjoyable Install
I just installed a X1 "DVR" box and two satellite boxes. It was a complete joy - and I am a hard-core Comcast hater. Install went wonderful except for two minor items:1) On both satellite box...
View ArticleRe: Is there any Snowbird programs (ref. turning internet service on and off)
According to Comcast policy it is only available to an XFINITY customer who is a part-time resident in select markets in Heartland, Chicago, and Florida and who is eligible for the Seasonal Convenience...
View ArticleRe: Damaged ceiling caused by comcast - Repaired..BUT... Now cracked
Hi was_guy, This damage claim was filed back in August and taken care of that same month. You confirmed that the work was completed with no outstanding issues. As this is now 6 months from when...
View ArticleWorst Customer service EVER!
Come June I am canceling Comcast for good! They have THE WORST customer service I have EVER experienced. I beginning to think they may pay their customer service reps' a commission on what they...
View ArticleHow do you get a human being on the line???
I just started an Xfinity internet service and while it started out fine less than 4 days later it's pretty bad. Can't keep a connection and the speed is pretty slow. I've been trying to find someone...
View Articlebill
i accidently submitted a payment for 10.52 on an old card . I then resumitted another payment for 11.00 on the correct credit card , thanks
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