I called Xfinity on February 8th to find out why my bill is not what I was told it would be when I reluctantly agreed to the retention specialist's package. After a very long conversation, I was told she couldn't answer my questions. She claimed what I was told was not possible,so I asked aren't the calls recorded, and why not go back and listen to it? That's when she said she would have her supervisor call me back after reviewing the call..
Still no callback, and now I see my new bill is even higher than what it was last month?????
I am very upset to say the least.
