Today I chatted with your rep and ordered the Triple Play and I found out later what I was told was incorrect. Chat reference number is 1677089. I was told price of 136 included all taxes and fees multiple times and found out after I ordered it it did not include taxes and fees so now my bill is 20 more. Also, I was quoted this price for 24 months and found out in my confirmation email that it is only for 1 year and after chatting with someone else, the price goes up by 25 dollars for the second year. Why are your reps giving incorrect information? I am very disappointed with the service I received today and will continue investigation into Direct Tv.
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Given Wrong Info on Tripple Play Package
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Re: Comcast Video Outage (Explosion) took out fired my TV on Christmas Day, SMH...
UPDATE: After the tech visited my home to replace the cable receiver. He informed me that it’s not impossible for this to happen but it is rare. In a very polite way he only address the TV situation 1 time, but in not-so-many words he hinted that I was responsible for my television. I will be ending my service with comcast very soon if no plans for compensation and or replacement is made. The fact I was informed twice voluntarily that comcast was/is at fault as to why my television isn’t working. I was informed to take my television to a repair shop but then told not to being the cost would be expensive. I have only been with comcast for 2 months and already I have spent well over a $800, just my luck.
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Comcast lied to keep me as a customer
I contacted Comcast in June to cancel my service due to poor customer service and long list of other issues. When i called and talked to the person they asked why i wanted to cancel and i proceed to tell them all the issues i had. After spewing about my disgust for Comcast for several minutes the person offered to give me free HBO for a year to keep me. I thought about it for several minutes and figured I would give it a shot. After 3 months HBO stopped working. It was saying when i tuned to HBO it would say i need to upgrade my service. I contacted Comcast again and they didn't even see on my account where i ever even had HBO. After threatening to cancel my service again the said they would honor the 1 year free service and turned it back on. 3 months later guess what happened? you got it off again. When i called in again they said that the free HBO promotion wasn't available at that time and said if i pay a 1 time $15 charge they would turn it on for a month. After explaining my disgust again they said they would offer me a free sports package for a month. Keep in mind theirs 1 game left in the NFL regular season. I don't watch any basketball college or pro, i don't watch hockey and MLB is not currently in season. So once again where does this benefit me for their screw up? After telling them that its their fault they lied to me and wheres my motivation to stay as a Comcast customer? I can join the dish world and get the NFL Sunday ticket for free for a year not just a month.
After being on a online chat for 2 HOURS! I was transfered to a supervisor and in less than 5 minutes was offererd Starz or Showtime free for 6 months. Really Comcast? 2 Hours and its fixed in less than 5 minutes? Hey Comcast where do i send my bill for my time you wasted?
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Re: customer retention/loyalty program
Hi, RKGMI - I can check the possible options to get you back to your previous rate. Please send me a private message with your name, address, and a phone number. Click on my name ComcastElla, then click Private Message Me.
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Re: Xfinity Utility Pole - Cut Cable Line Hanging in Front of Property
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
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Re: customer retention/loyalty program
Hi — I am having similar issues and after calling to see if I could get a better package, it seems I was signed up for something other than what I expected. Is there someone I can PM for assistance?
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Re: customer retention/loyalty program
Hi, Brandonlive - You can send me a private message and I will check how we can help you.
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Re: Buried Cable showing
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
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Re: ending my service
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
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Re: X1 Pref Plus Triple Play package-contents confusion!
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
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Comcast changed install date without notice and won't start streaming services
I signed up for the double play this morning and was required to have a professional install since my house hasn't had comcast service in over a decade. I scheduled the install with a service rep over the phone for this saturday the 30th. I have since canceled my other service not needing tv for a couple days but wanting before new years eve as I'm having people over and most like to watch the ball drop. Tonight I try streaming one of the bowl games and it tells me I'm not signed up for service yet so I call into customer service. The automated promt asks me if I'm calling about my apointment for tuesday the 2nd. I'm thinking did I hear that correctly...sure enough when an agent comes on the line they ask me if i know that my install date changed. not only did they change the date, they didn't tell me, and won't let me stream tv until the install is complete. I'm extreemly upset as i wouldn't have canceled my other service if i would have been given the later date in the beginning. Comcast service is living up to the reputation that kept me away for the last 15 years.
A new and disatisfied customer.
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Re: how to cancel service
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
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bundle package
I pay $200 a month for internet, tv, phone. I have digital cable. My neighbor says they pay $150 for the same package, but they have a dvr. How can I get the same package? I would like to know also what would be the savings if I dropped my home phone, land line?
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Re: Ipad offer for $5 a month
Please see https://www.xfinity.com/ipad.
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Re: Xfinity 4k - XG1v4 Cable Box Availability
I called to receive a new 4k box and was told that they are in stock but not yet available in my market?
Also in WA state on the wet side near Seattle though.
I was also told that they are not available at the service center locations, only though mail or install.
ComcastZach ?
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Greed
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Re: Xfinity 4k - XG1v4 Cable Box Availability
schristo43 wrote:I called to receive a new 4k box and was told that they are in stock but not yet available in my market?
Also in WA state on the wet side near Seattle though.
I was also told that they are not available at the service center locations, only though mail or install.
ComcastZach ?
do you subscribe to Netflix? if so
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New address service request
I currently have multiple tickets in with Comcast support in order to get my new home serviced. This is a new condo construction in a community that is fully serviced by Comcast. All of my neighbors have service yet I've had to wait multiple weeks to have my address added into the system just so that I can schedule an install. I need service as quickly as possible in order to do my job as I primarily work from home. The address attached to this account is not the address that I'm trying to get serviced due to the fact that I'm currently using a relative's account because I can't create one without a serviceable address. The ticket that is created for my address is #044907980. Any help would be greatly appreciated.
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Re: Not a good start for Xfinity Mobile
serena5088, that is not the experience I wanted for you. Thank you for your feedback. I will pass this to my leadership. As XFINITY Mobile continues to grow, we hope to bring more XFINITY Mobile stores and services across the country.
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Service at New Construction
I have recently purchased a newly constructed home and I have been trying to get service now for several weeks. I have been told several times that my address is not serviceable but got past that hurdle. Now I was told by the installer that a tap needs to be installed. I called to follow up and they are saying the builder should do this. However, the local technician said that the request for the tap was sent and will be done in a few days. I cannot get any answers on timeline or if the request was actually made at all. I don't understand why no one can contact local technicians or get status. Can someone PLEASE help? This is dragging on too long and I work from home. I need service as soon as possible.
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