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Xfinity Mobile Fraud - Order I DID NOT MAKE

December 29, 2017, 10:41 am
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I received two emails stating I had placed these orders. I knew I did not so I called the 888-936-4968 number that was in the emails and reached the fraud dept who claims they canceled them. I then called 800-266-2278 and asked the Customer Service Rep what address these orders were to be sent to since I knew it wasn't mine. She stated they would be shipped to<forums violation>. The Fraudsters used my phone number and the email address of<forums violation>.

 

I thought the orders were canceled and then I received two texts stating welcome to Xfinity Mobile. This time I called 844-963-0011 and pressed 1 for orders that I didn't place and waited on hold for 15 minutes before I was told that there was nothing else they could do and that we have to wait for them to investigate the order in order for it to be really canceled. Very disappointed in Xfinity not looking out for the customer.

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Re: New address service request

December 29, 2017, 10:37 am
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This can be ignored. Someone finally came out today and I have an install scheduled.

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Re: Xfinity Mobile Fraud - Order I DID NOT MAKE

December 29, 2017, 10:42 am
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The 0011 number is for customers who are in manual review for a new order, not for fraud concerns you are speaking of. I encourage you to reach out to the customer security assurance team here: 844-335-8719

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Hard Disconnect without Notice while payment arrangement in place

December 29, 2017, 10:42 am
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I need to speak with comcast rep today regarding an account that was hard disconnected yesterday even though i was given a payment arrangement in writing 2 days ago.  I need my services back on.  This is not fair.  My phone number is gone, and all of my videos are gone, everything without notice.  Who can help me.  For God Sakes, it Christmas and New Years Week and kids are home and you are pulling this unprofessional business.

 

Live Chat

10:03 PM Sumit : Thank you for waiting.
10:03 PM Sumit : I have setup the extension in your account. Also, I have updated the notes in your account to make sure your services would not interrupt.
10:04 PM Sumit : Sounds good ?
10:04 PM don : well are you sure the extension is changed in the system and you just didnt notate it.
10:04 PM don : was it accepted in system
10:04 PM Sumit : I can make you assure that I h ave changed it for you.
10:05 PM Sumit : I have made the notation as well.
10:05 PM Sumit : Is there anything else I can assist you with today?
10:05 PM don : what date is extension and what payment
10:06 PM Sumit : The extension is till 01/02/2018 for past due amount of XXX.68.
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Hard Disconnect with no notice while under payment arrangement

December 29, 2017, 10:52 am
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Please help me get my services back on.  Financial department gave no warning.  I need my home phone number.  Help

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Xfinity Mobile - terrible customer service

December 29, 2017, 11:06 am
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I've spoken to at least 10 representatives via phone and text with no resolution to my issue. Any help would be appreciated.

We ordered a phone on December 22nd that was on backorder. We received an email earlier this week that the phone was available, but we had to update our card information. I called on 12/28 around 6:00 pm to update card information so that the gray iPhone X could be processed and shipped. The next day, he received an email that the card could not be processed. There is nothing wrong with the card information, so I checked the xfinity mobile app to see if there was anything I had to verify. This is when I saw 2 iphone X's on the account; one gray, one silver. I messaged customer service just for them to tell me to call. When I called, I spoke with 4 representatives who stated that they couldn't help me. One representative even told me to just take both iphones and return one later because he "didn't have a button to cancel the order. " This would have cost me money and time. Finally, I spoke with Ryan who may have been a supervisor. He was able to cancel one phone but couldn't figure out how to process the other. Ultimately, we ended up canceling both so i could reorder online. I placed the order for a gray iPhone X successfully, then received an email that xfinity needed my license and a utility bill which I happily provided. About an hour later I messaged one of the representatives to confirm receipt of the documents as there was no confirmation email sent. I was told to wait an additional 24 to 72 hours to see if the phone could be sent. Additionally, she couldn't confirm whether the documents were received. We recently signed up for internet, cable, and cellular service and were very excited; however, I now regret leaving my previous internet provider. Also, i was told I'd be charged for the phones we successfully purchased if we returned them due to unsatisfaction. I'm extremely unhappy that a company of this size does not have a staff that knows how to help customers.

I don't how to to verify whether the documents were received because nobody at xfinity seems to know anything. Please send any advice you may have.
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Re: Xfinity Mobile - terrible customer service

December 29, 2017, 11:20 am
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RLudwig220, I can check on the status of your order. Please send me a private message with your full name, residential account number and address for help. 

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Xfinity Internet Pricing for Existing Customers is Extortion

December 29, 2017, 11:34 am
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Xfinity - today I called to downgrade my plan from Triple Play to Double Play (Internet and Phone), but was told there is no option for double play for existing customers, and furthermore, that Internet service alone would cost me $101 per month for 25 mbps. I was offered no other options, and I was not transferred to a customer retention agent. As a result, I'm looking into satellite internet providers, since Xfinity is conveniently the only standard internet provider available for my block. I'm reporting you to the BBB and I'm appalled at this attempt to extort money from customers who have no other options - 25mbps should be $40 a month. I work from home but do not watch cable and have no need to continue paying you $150 a month. I'm sorry if that makes you angry, but that doesn't make it reasonable or a fair business practice for you to charge double the price for standalone services. 

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New construction connection

December 29, 2017, 12:24 pm
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I have been on the phone with Coamcast at least 5 times since Dec 23rd and still don't know when my house is going to get connected. Every time I'm told my house is connected, you send someone to the house to activate the service, and the person you send tells me that Comast has not "dropped" a line to our house. I has someone come on the 23rd and again yesterday on the 28th. Can someone help, this is terrible customer service.

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Re: Xfinity Internet Pricing for Existing Customers is Extortion

December 29, 2017, 12:25 pm
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I am in a similar situation, and just called them today as well after my bill almost doubled.  No promotions (or reasonable rates, for that matter) for existing loyal customers.  Instead I got pushed to purchase an internet only 'promotion' for more than my bill is currently with TV and Internet.  It's truly illogical and a slap in the face to existing customers.  $100 a month for basic internet service is outrageous!

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Customer Service is terrible!!!!!!!!!!!!!

December 29, 2017, 12:33 pm
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I want information on how to file a complaint against customer service,  I am not confident anyone will care but I am so angry with the representatives that I spoke with today!!!!  47 minutes on a call that should have been easily taken care of in 10 minutes.

 

I have a billing error and I validated that with the agent that I spoke to the day before (by the way - she was amazing and very helpful)  She recommended that I call back with the information on the box so that they could credit my account for the over billing. I called to give them that information and the representative that I talked to (Henry), he didnt listen and certainly didnt understand what the issue was.  I asked if my account notes were there from the day before,  I am not sure if he understood what I was asking.    I had to repeatedly try and explain why I was calling and at one point he told me that the over billing on the account and me not catching it sooner was my fault for not catching it sooner and why should they credit it me???  Really is the perception you want people to have about Comcast??  you'll bill in error and if the consumer doesnt catch it- too bad???

I asked to speak to someone else, he was frustrating me and he ignored me and continued to try and explain something.  I said "good lord, why is this so hard?"  he replied with "oh you like the artist Lord" and giggled.  At that point I refused to speak to him and asked for anyone else - I was transferred to tech support.   And it continued to go down hill from there.   I am frustrated and angry and I want someone in Corporate office to see the issues with Customer Service as they continue to campaign about how they are working to offer great customer service when it is truly not accurate!

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Re: New Gateway Modem/Router - don't want it!

December 29, 2017, 12:34 pm
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Ah understood Su2z...   Thanks for the warning.  Was hoping there would be others like myself who have not used Comcast's equipment and still has perfectly fine service.  I just can't understand the part about my equipment will not longer work on their network after 30 January.  Makes no sense at all!

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Re: Power of Attorney and Death Certificate

December 29, 2017, 4:38 pm
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Re: Terrible Service ( WORSE EVER!!!)

December 29, 2017, 4:38 pm
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Promos for existing customers

December 29, 2017, 4:58 pm
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I am an existing customer from Pittsburgh looking to lower my comcast bill 

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Re: Need to cancel TV service, but keep internet/broadband.

December 29, 2017, 5:05 pm
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Oatmelboy, 

 

I've replied to your private message. I look forward to chatting with you soon. 

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No-show for appointment

December 29, 2017, 5:12 pm
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I had an appointment today between 5 and 7 PM. All good with the text messages and robo calls. Even around 6 PM I got a call that the technitian was almost here. Great! At 6:24 PM, I got a text and a robo call saying that the tech was here. That's when I found out there was a problem because I'm sitting in front of my house and there is nobody waiting there. Anyway, I called customer Service and a very nice lady tried to help me. She called the dispatch center and they tried to call the technitian. No luck with that. They could not get an answer. About 6 minutes passed while the representative was trying to get more information to solve my situation and she told me that they had re-issued the work order and that they have contacted the technitian, checked his GPS and he confirmed that he was going to be here before 7. I said OK, I will wait for him right here. I was hopeful again. WRONG! Seven PM passed and NO Show.

Well now on my second call to customer service. This time a very nice guy and as polite as the lady I talked earlier. He tried the same things as before. He said that the system shows a note saying the technitian supposedly came and there was no answer on the door. But there was no description of the house as apparently required. Anyway, I once again explained my situation and that this was my second call in less than an hour. He offered to reschedule it for next week but there was nothing earlier than Wednesday. We rescheduled for Saturday. He also offered a $20 credit. I don't have any hopes that they will keep their appointment as they failed their "guarantee" miserably today. I don't even know what that means to them.
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Re: New Construction - Needing Line to house ran. No help or internet for over a month. Disappoin...

December 29, 2017, 5:19 pm
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Hi Tauber7, 

 

I've received and replied to your private message. I'll continue to communicate with you there so I can follow up and make sure we are able to help get this taken care of. Chat with you soon. 

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Re: Gigabit Flier on my door, but no upgrade option on my account?

December 29, 2017, 5:24 pm
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ComcastPhill wrote:

Hi mrumppe, I am Showing ComcastElla has already reached out to you.

 

Thank you

That's correct Phill.  Thanks Smiley Happy

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Re: ****MAJOR COMPLAINT****

December 29, 2017, 5:48 pm
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Hi, I was moved by your tenacity with Comcast, but you have to realize Comcast does this on purpose as part of their Business Practices!  You can guess why, as they are Huge and don't care about good Customer Service!  What do they care about you ask!  They want to take or get as much as possible from every Customer by hook or crook! i,e, The illegal Fees ,illegal over charges for Taxes,  little CS or support from the Phillipines or some other cheap labor Country, with people who know nothing and can do little!  I'm afraid the only good option with Comcast is small claims court to get their attention!  You will have to do your research and learn your facts to go this route, but otherwise Comcast plays with its Customers when asking for any help with a maintenance or billing problem!  Its their way of saving money at your expense!  Its a multi billion dollar Company ran by one person who has total authority!  He likes it that way!  I just files a detailed Case to recover all Fees paid to Comcast and all Tax Over Charges they have been illegally collecting for over 10 years here in FL!  They messed with the wrong person, as I'm retired and have all the time in the world to go after them!!  I call it Karma, and I'm not doing it for the money (about $500 for 4 years back), but to try to teach them a lesson that they cannot keep ripping off their Customers without a severe reaction from some or many who have the time to take revenge!  I'm enjoying the process now, and I love that it is Comcast now who will be reacting to my demands and not the other way around!  Just do some research and file a Small Claims Case to get back all illegal charges Comcast has bestowed on you, which is easy to find!  I believe you have the smarts and tenacity to fight back, so go for it as its the right thing to do!

 

Best of Luck

MM

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