I upgraded my Modem and now I receive speeds less than half of what I Pay for when connected directly to modem from laptop.
I believe support needs to check the provisioning. The auto provisioning doesn't always configure correctly.
Any assistance would be greatly appreciated.
Hey TAXPRO2018,
Sorry you feel this way. I'd like to look into your account to help address your concerns. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, the phone number, street address, and the account number associated with your services.
You're welcome!
Hi L2pd,
I can help look into this. In order assist you, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
Giparkjm wrote:Just got off the phone with rep about availability of 4k cable box in Minneapolis area. I would like to save the shipping charge and swap at a local store, but none available. Any ideas how to save the $15 shipping or even how long to wait until availability in my area? No one seems to have any idea. Frustrating to read about this but have no idea when local availability.
do you have a 4K tv and subscription to Netflix?
Hi pastorrob7, apologies for your experiences. I can assist going over current promotions and review the promotion you received in the mail. Can you please send me a private message with your account information (name on account, address and account number).
Thank you
Hi Dynise04, apologies for your experiences. I am showing you called in and we were able to get another technician out for you, if this is not the case please let me know.
Thank you
Giparkjm wrote:
Yes! We have both of those.
(happy new year!)
Hi 0036, thank you for bringing this to our attention. I can help forward this to the proper team for repair, can you please send me a private message with a preferred contact number?
Thank you
Hi Bill, I can review your plan with you, please send me a private message with your account information (name on account, address and account number).
Thank you
Comcast has great products, that being said I feel they tell some misguided untruthes in their advertising. Competition is fierce and unpredictable, all of us "middle(laughable) income", in reality live paycheck to paycheck, just trying to survive. Peoples time is valluable, we must work etc. Comcast has gotten so HUGE, That most of us cannot deal with a conglomerant that does not stay consistant with all it's customer base, and this problem is not just confined to this forum.
When I try to click 'Manage Plan' to see what bundles are available for current customers, I am always met with the following message:
We're sorry, it looks like you'll need some help completing your order.
Please call us at 1-877-680-7173 and we can help.
I'm not interested in calling the 877 number and have the rep upsell me to some $250/m plan I really don't want. I'd rather have the ability to look at what's available on my own and make the decision. Is anyone able to assist with getting beyond this message?
Thanks.
Does anyone really think that Comcast/Xfinity give a flying leap about your concerns or issues.......all they want is your money.
Every one of these forums and the rediculous feedback requests are all about the service PEOPLE that you speak with, and never about the real deal.
The service, the cost, the increases, the additional fees, I could go on but I'm already irritated.
COMCAST/XFINITY a true money sponge, now theres a advertising feature that tells the truth.
Do you only have TV, or TV+Internet? What devices do you have? (cable boxes, rented Comcast gateway?) If you don't need phone, you can look into one of the Double Play packages, depending on what TV service you have (Starter or Preferred.)
Im having the exact same issue. They increased my monthly bill over $35 each month and I have all of this unneccessary service included in this plan that I dont need. I spent almost 45 minutes in a chat box last week with some moron that offered me a plan for $149 per month but when I asked to see what the add ons would total it was $90 more. Very sneeky. Made it look like he was helping me and then pulled this junk. Ive also learned that the Blast internet that I've been paying for has had speeds DECREASED without notice. I just want a less expensive plan with the options that I actually use. I do met the Call Customer Service. I like you do not have 2 hours to spend on the phone to get no where. I'm looking into streaming options. Good luck to you. Please post if you find a way to lower your monthly rate.
bmengland, glad to hear it. When are you scheduled? I'd be happy to follow up with you
KenF
robinssrid2, EG is correct. If the outlet isn't activated, the cables would be useless. A tech can activate the outlet or the pole if necessary.
KenF