Hi
I'd be happy to review your account to see if I'm able to locate any notes about why we are contacting you. Please send me a private message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name.
I have tried for several day to upgrade my internet to unlimited data and as of yet I have been unable to. Every time I click on the link to upgrade I get a message saying we're sorry, It looks like this product isn't available for you to purchase right now. Please check back again soon.
Curious if I will be able to upgrade at any time.
Hi Wheels900, I haven't heard from you but please reach back out if you still need assistance, we are here to help!
Thank you
kpelton05, thank you for reaching out here on the forums! The X1 service is my favorite Comcast feature, I'd be lost without it! Let's take a look at this further together to ensure the correct equipment is sent out and everything is up and running as soon as possible. Your time is important to us, and I'm confident we can get this resolved here. Please send me a PM with your first and last name to get started. Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
lbreito, welcome to the forums! I'm sorry to hear that the gift card has expired. I can submit a ticket to see if we can get one sent out to you! To get started, please send me a PM with your first and last name. Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
ajdbuilt, welcome to the forums and congrats on the new home! I would love to help out with getting service started there. Can you please send me a PM with your first and last name as well as the address you're looking to start service at? Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
mattjv13, welcome to the forums! The iPad promotion is such an exciting deal, and I'd love to help ensure you can take advantage of that! To get started, can you please send me a PM with your first and last name? Let's check on the status together.
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
pattersonmi, thank you for taking the time to reach out to us here on the forums. I would be happy to help with the damage issues you're running into and ensure a resolution is found! Can you please send me a PM with your first and last name to get started? Please also include any pictures if possible. Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
Hi
Thank you for using the Xfinity Forums. I can assist you in confirming whether or not we can ship your modem, however, the may be a $15 charge for us shipping it if there are no discounts that would cover that charge. Can you please verify your first and last name in a private message? To send a private message click on my name "ComcastChe", then click send a message.
Greetings, Lizahern! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. Congratulations on the new home! I apologize to hear that you have been so long without the internet at your new home. Certainly not the experience we want for you. I would like to look into this for you and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Isabelmateo99, welcome to the forums!
I'm so sorry to hear about this misunderstanding! I know how frustrating it is to feel like you're not being heard, and I'm here to help. I would love to have the opportunity to review your bill and offer a solution. Can you please send me a PM with your first and last name to get started? Thank you!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”
Hi Bobweil27 and Linnie55. Thanks for reaching out about your service issues. I know how frustrating it is to experience service problems and feel like no one is on your side. I'm committed to working with each of you until this is resolved.
Please send me a private message with your full name for assistance! I'm happy to help.
Ken
wrote: I currently have 4 boxes, I'm looking at cutting down to 2 boxes. Will this effect my 2 year agreement??????, I mean will it break the agreement resulting in extra charges???????
You can upgrade or downgrade or return equipment without any penalty, as long as you keep one service.
Hello, evbaseball6.
I'm so glad you reached out to us about this! I definitely want to make sure we get you a proper progress update and see if I can help speed this process along for you. Please send me a private message with your first and last name as well as the address you are trying to get service to so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
I was online checking the status of an area outage. As I tried to sign out, I got this:
(Hope you guys at Comcast can appreciate the humor, and not remove.)
Alfonso002, I'm sorry to hear that! If you change your mind, please feel free to send me a PM.
Hi chipmullins. We appreciate you visiting and posting on the Xfinity Forums. I can help with reviewing your address, and submitting a serviceability ticket to confirm if we can provide service to you. I did receive and reply to your private message.
Please know that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines.
I think I've got you beat.
I found out today about an outage in an area where I have a second Comcast account, which I administer remotely. The residents there contacted me and said the TV and internet had been out since three nights ago, Sunday, June 9.
I logged into the account, and yes indeed, there was an 'unplanned' outage affecting TV/Internet/Voice (the residents do not subscribe to voice). Affected were "7,500+". There was no ETA for the fix, so I called in, and was told will be fixed by 10 am, as the techs were just waiting for two nodes to respond to pings.
Ten am came and went, still no fix. I logged in again, and the ETA now showed 12 pm, noon.
Noon came and went, and no fix. I called in and got the usual 'sorry for the inconvenience' and 'did you know you can use your hotspot...' The new ETA is 3 pm. We'll see.
I need help with this too
Hi Mikenc23, I'd be happy to review the chat transcript with you. Shoot me a private message with your full name so I can assist.
Ken