Hello, jenk1234. Welcome to the Xfinity Forums.
We take account security very seriously and if you feel like your account and information has been compromised we advise that you reach out to our customer security assurance team at 1-888-565-4329.
↧
Re: Email account hacking from Comcast India
↧
Re: Xfinity cannot locate my address
Hello v1123tam, I haven't heard from you but please reach back out here on our Community Forums if you need help in the future, we are here to help.
Thank you
↧
↧
Re: DFPLN3001 error code whenever trying to view available plans/services
This is ridiculous. I’ve been on the phone w/customer service for this issue for well over an hour now (multiple reps). At first I was told that this is a new issue they just heard about, but Google’ing the error shows that it’s been going on for at least a year. I can’t add the $5.99/mo service (advanced security) I’m trying to add— it keeps bouncing over to this NETFLIX error page. Same results for trying to view My Plan. They seem to want to blow it off by saying they are working on it— to come in to the store for any changes, or (worse) they can offer the service over the phone for $15/month since what I saw is only an online web promo.
FWIW, I suspect their back-end is having this problem for users that recently changed their primary username and/or other key account data— maybe it updated some systems (what I can see online reflects my changes), but not some of the other back-end systems/databases and the provisioning of the new add-on service fails out. Did any of you recently change your account/username info before this error started?
↧
Missing channels with Xfinity Stream Beta App
Hellow Comcast Customer Service,
I have several HD channels missing (805-ABC, 806, 807, and 808) and also missing are their corresponding regular channels (5-ABC, 6, 7, and 8), with my smart Samsung TV and WiFi and playing with the Xfinity Stream Beta App. The problem came all of a sudden about 10 days ago. Still no problem watching those channels with an old regular TV and the Xfinity TV Box, and also no problem with my laptop connected with the same WiFi as used to connect the smart TV. Thanks for the help.
↧
Re: New Service
Hello Dedmo, thank you for taking the time out of your busy day to create a post. I can certainly assist you with getting a tech crew out to survey your area to see if we can bring Comcast service to your home. To get started please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".
↧
↧
ER1 Ticket Status?
Hello, I'.m trying to obtain a current status of my ER1 Ticket. # 048915404. It was put in on 3 Apr by the service tech that came out to the house. I have tried calling customer service but not getting anywhere. Sure could use some help.
Thanks
Bppare11
↧
Re: How to get buried cable fixed from shotty install
Hi there, gclev. Welcome! We appreciate you reaching out here in the community. Thank you for choosing this method of support. I'm so sorry to hear about the experience you've gone through, it sounds extremely frustrating. However, you've come to the right place for help. What we typically do with issues of this nature is open up a claim request for the dog fence portion of the situation. On the other hand for the unsightly cabling that you pictured above, I will see if I can send a technician back out to clean that up for you. To get started, please send me a private message with your name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
I look forward to assisting you with this. I will talk to you soon, thank you.
↧
Outage For 3 Days so Far
And no one can tell me why, or when it'll be repaired. All services out.
There's been an outage in my area since Sunday evening. Today is Wednesday late afternoon, and still there is no estimated repair time.
I called in and was told this morning that the techs were just waiting for a ping response from two of the three nodes they were working on, and all would be fixed at 10am.
10am came and went, still outage
Comcast site then report fix at noon.
Noon passes and no fix. Site now reports fix at 3pm.
You guessed it, but site now reports fix at 2:22pm. Very odd.
Did a repairman dig up a cable by accident? Did major hardware go down? Why have they been on the verge of getting this fixed for 3 days, but just can't seem to get it done? And why was I told they are installing Innovative Features while the site says 'unplanned outage'?
zip codes are 95662, 95610, and 95621
I call and am told they are installing Innovative Features in the area, and it could take a week. What?
I tell them but their own site says 'unplanned outage', nothing about upgrading for up to a week. All of us in the area (3 zipcodesd) would have gotten an email or a door hanger letting us know. But I shouldn't worry because they will be sure I get a credit. Oh, boy.
↧
Re: New construction request
Hi there, jgsake. Thank you for posting here and using this method to reach out for support. We appreciate it! With new construction and serviceability requests in general, there aren't means to escalate the process. There is a specific sequence that takes place to make it all happen. There are typically several different parties involved and because of that, we don't have the ability to make things happen faster than they already are. We know she's excited to begin service and we're excited to have you. However, we do have to go through the process. Please let us know what additional questions/concerns you have.
↧
↧
Re: Help needed to reach construction department - Xfinity employee please
Hi, jgsake. I just replied to your related post on the other thread that you made. Since there is slightly different content but the same end-goal, I can help you from there. I will complete this interaction here and continue assisting you there, thank you.
↧
Change Billing Address
How do I go about changing my Billing Address. Currently its listed as my old address from when I set up the account.
Thanks in advance.
↧
Re: Damage to UPS Poll on the street
NO, it has not been repaired! it was supposed to be repaired last week and had several calls but no service truck.
We stopped an FPL truck and because of the bodily injury possibility he was nice enough set the poll up and tied strap around it; but it is not repaired. It's only a matter of time till the poll falls, power will be cut out, your equipment is ruined and our service goes out. This is preventable and saves you money if you would just repair it.
↧
Re: Damage to UPS Poll on the street
wrote: NO, it has not been repaired! it was supposed to be repaired last week and had several calls but no service truck.
We stopped an FPL truck and because of the bodily injury possibility he was nice enough set the poll up and tied strap around it; but it is not repaired. It's only a matter of time till the poll falls, power will be cut out, your equipment is ruined and our service goes out. This is preventable and saves you money if you would just repair it.
Are you able to provide the street or highway that this is on and also the nearest cross street or intersection? That way we can look into this further. Thanks!
↧
↧
Re: Charged a service fee when I was told it would be waived.
wrote: A $70 service fee was charged for a home visit. The appointment was made by Comcast's executive office, b/c that's where I directed my complaint. I was told not to worry about the normal fee, and that the visit would be no charge.
However, the $70 is a line item included on my last statement. How can I get this removed?
Apologies for the issue and the experience that you described above. I went ahead and credited the technician visit charges of $70 from last month.
Apologies again and thanks for your patience.
↧
Re: Getting new service setup
Hi JWH77. We welcome you to the Xfinity Forums and thank you for creating your first post. New homes being added to our footprint are typically handled by our Serviceability / Construction teams. I can assist with researching your home address status and requesting status update on your address serviceability. Please send me a private message and include your full name, complete home address, and primary contact phone number so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
↧
Re: Change Billing Address
It CANNOT be changed online via My Account->Settings. You have to CHAT with an agent or make a PHONE call to Customer Service so they can verify you.
↧
Underground Cable Installation
We have been Xfinity customers for many years and recently moved to a new home. I transferred my account and setup a tech visit for installation on May 23, 2019. During that visit, we determined that we needed a line run to the house. Unfortunately, it appears the nearest location is across the road, so no temporary drop could be done. The tech was super helpful, called his supervisor, and they walked the entire property to look for the best location.
Subsequently, they put in a request for an undergound installation. I got notification it was approved, and that I would get updates along the way, but I have heard nothing and the status has not changed. Comcast scheudled a tech to come out to complete installation on June 5, 2019. When he arrived, he didn't know anything about needing a underground line. He states he called in to Comcast and they told him my bury was scheduled for June 17th.
I still have not received anything directly from comcast and the status page still shows "request approved."
What can I expect? Is there any way to verify they are going to install the line on that date? It has been 3 weeks and no offical update and I depend on my home internet for work.
↧
↧
vacation hold for internet
I am trying to put my internet on vacation hold until January 1, 2020
↧
Re: vacation hold for internet
wrote: I am trying to put my internet on vacation hold until January 1, 2020
Seasonal/Vacation hold is available to an XFINITY customer whose account is current, with no outstanding charges. There also needs to be at least 10 months since the start of the last seasonal enrollment.
If you live in the Central Division the minimum hold time 90 days and the maximum hold time is 270 days.
If you live in the West Division or Northeast Division the minimum hold time is 90 days and the maximum hold time is 180 days.
For more information, or to see if you qualify for seasonal/vacation hold, call 1-800-XFINITY (1-800-934-6489) or check this link: https://comcastseasonal.com/
If you live in the West Division you need to contact Comcast directly.
↧
Re: Charged a service fee when I was told it would be waived.
Hi ComcastTed:
I don't see on my account that the $70 fee has been credited. I would like to pay my bill without the $70 on it. Please advise.
↧