sjjoseph, as I have not heard back from you in some time, I have closed this thread to further comments. I'm glad I was able to provide some more information about your serviceability request, but if you still need assistance, please feel free to start a new thread.
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Re: New service at newly built home
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Re: Charged a service fee when I was told it would be waived.
wrote: Hi ComcastTed:
I don't see on my account that the $70 fee has been credited. I would like to pay my bill without the $70 on it. Please advise.
Your account won't update until the next bill is generated.
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EASEMENT ENCROACHMENT LETTER
I AM TRIANG TO OBTAIN A LETTER FROM COMCAST/XFINITY . I CALLED AND THE LADY I SPOKE WITH WASN'T HELPFUL. I NEED THE LETTER SO THAT THE CITY CAN APPROVE ME A COMFORT IN MY OWN PROPERTY.AND ALL THE OTHER COMPANIES GAVE ME THE LETTER.IT'S ONLY MADE DIFFICULT TO GET IT WITH YOU.I WANT TO KNOW HOW I CAN GET IT AND WHO CAN HELP ME.I TAKE 3 MONTHS TRYING TO SOLVE MY PROBLEM AND I DO NOT FIND THE WAY THAT YOU HELP ME. PLEASE I NEED TO ANSWER ME AS SOON AS POSSIBLE.
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Re: HARD PULL WITHOUT AUTHORIZATION! DEPOSIT PAID.
There is no private message send option when i clicked on your username ?
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Re: How can I find out the status of my ticket?
ATL404, so glad I was able to help out with the account! Please don't hesitate to reach out again if you need anything else!
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Re: Damage to UPS Poll on the street
Sorry, the poll is located at the intersection of 8th St NE and 22nd Ave NE on the northeast corner. That is near a major intersection of Immokalee and Randall Rd.
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Re: Damage to UPS Poll on the street
that's Naples Fl 34120
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Re: Outage For 3 Days so Far
Comcast texted me that service was back up as of Wednesday, June 19, 4:54 pm. They also sent me an email showing I'd get a $5.13 credit. That seems way too little for nearly four days outage. Outage began Sunday, June 9. Can someone check or explain?
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Re: Want to drop TV but keep internet
This...ever so much this, ComcastPhill.
I love my Comcast internet service, but need to drop my tv service; I just never watch anymore.
Help?
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Re: Damage to UPS Poll on the street
wrote: Sorry, the poll is located at the intersection of 8th St NE and 22nd Ave NE on the northeast corner. That is near a major intersection of Immokalee and Randall Rd.
Thanks for the address and intersection. I have engaged the right teams so that we can get this taken care of. Thanks for reporting this here.
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Re: Want to drop TV but keep internet
new thread
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How to get Comcast to follow through with billing rate adjustment
Twice in the last seven months I have spoken, texted, DMed and emailed with Comcast reps regarding my monthly cable bill and have come out of the conversations both times with an agreement with them that they would lower my monthly bill to a rate I agreed upon while dealing with them. Neither time have they followed through and made the necessary adjustment on their end to reflect the agreed upon monthly rate. I have had it up to here with trying to get something accomplished. Personally, I am ready to dump our service and go with almost anyone else, but my home bound 93 year old mother, who is living with multiple health issues and lives here with me because of that depends on TV as her only form of entertainment and is reluctant to have to relearn a whole new system, be it satellite or returning to over-the-air television.
I don't know why when dealing with a Comcast service representative they can't do as they have promised. If they don't want to extend the discount to keep me as a customer, why don't they just say so at the time? I can't keep talking to these people if all the time I spend doesn't accomplish anything.
Has anyone else had this issue with Comcast in the past? Considering that our monthly bill has increased from around $110 per month to $160 per month in about 10 months, you would think that they could do a better job of trying to keep us as content and happy customers. But all they are doing is making it less likely that I will continue service with them. I'm pretty sure they'd rather get something from us each month than nothing at all.
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Plan expiring
My current double play plan is expiring and when I go to my account on Xfinity login it gives me only triple play options.
I wanted to see what my options are .
Thanks
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Closing service center
I'd be interested in the reasoning behind closing a service center and routing a whole county to another county for a service center services. I see no particular excuse to inconvenience this many customers.
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Re: Where can I leave feedback on a poor customer service experience I just had?
Hi
Thank you for posting to the Xfinity Forums. I apologize for the experience you've had and hope I can help make things right. We remain committed to hiring customer service employees across the United States but will pass along your feedback. As for the information you provided about the shipping charge, that is correct. Unfortunately, we do not cover the cost of shipping, however, if you were to replace the box at a local service center, you will not have to do any testing at the store, you can just let them know you were having issues and need a new device.
Because of your customer experience, I wanted to gather a few more details about your recent interactions. Can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.
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Re: Service Address Locked
Hello
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Xfinity will not fix dead hyperlinks to unsubscribe from promotional emails
You are legally required to unsubscribe me from promotional emails upon my request. Instead, every time I try to, the hyperlinks are deliberately kept dead, so people can't get out of it:
<Edited>
I called today to spend time getting someone to manually remove me and I am still getting emails. FIX THE HYPERLINKS.
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Re: Xfinity self install has not arrived
Hello mdunc3, thank you for reaching out here on our Community Forums and apologies if you haven't received your Self Install Kit. I will gladly research this further for you on my side, could you please send me a private message with your full name to begin?
Thank you
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Re: Credit for being accidentally disconnected
Hi wwwww1, thank you for reaching out here on our community forums and I would like to help with this. Could you please send me a private message with your full name to begin.
Thank you
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Re: Cancellation Policy
Hello, edritter74. Thank you for reaching out. I am so sorry to see you leave. Let me double check into your account. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
You reached the right place for help!
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