I'm a current Xfinity customer and transferring my service to a new address, But the new address has a collection block from a previous tenant! Does the collection department want documents for current customers just to transfer service?
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Transferring service?
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New Customer/Account no longer active
I just signed up for Xfinity about two weeks ago and haven't had a chance to install my modem so I've been using the hotspots. Today when I tried to log on it says my account is not active. Everything has been paid, so why was my account deactivated?
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Re: Customer service
Hello, Craiganix. We have not heard back from you. If you still need assistance, please feel free to start a new thread.
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Re: Internet pro plan drop from 100 channels to 28
Greetings, Woods014! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are having with the internet speed and not getting the same amount of channels. I would like to look into this and see what can be going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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Is there a way to pull your history of service calls?
We have had a broadband nightmare that has now lasted over 2 years. Of course at first we thought a service call, maybe two and we’d have the problem resolved. Well, we know there’s been at least 5 calls in 24 months. There have been line issues throughout so there’s no doubt we have a major infrastructure issue.
I’m looking for a way to pull the history of our calls so I can establish the timeline we’ve dealt with. Is there any way to document the support calls we’ve made so we have that history?
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Create PTR for static IP
Good morning,
I would like to inquire about getting a PTR created for a static IP address. Any assistance with this is much appreciated.
Thank you,
Travis
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Extreme pro + extra + xfinity voice
Hello! I upgraded my plan last night while on the phone with a lady from Comcast. She said the changes should take effect immediately. I am seeing no changes though please help. Thank you
New plan
Extreme pro + extra + xfinity voice
New plan
Extreme pro + extra + xfinity voice
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Re: Create PTR for static IP
Comcast's Business service offers static IPs, but Residential service does not. If you have Business service, please check with your rep or post your question at http://forums.businesshelp.comcast.com/.
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Re: Create PTR for static IP
Thanks for the info Bruce!
Travis
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Re: Closing service center
wrote: I'd be interested in the reasoning behind closing a service center and routing a whole county to another county for a service center services. I see no particular excuse to inconvenience this many customers.
Apologies for this.
Customers who became accustomed to paying their bill in this store can utilize a variety of payment options including by mail, over the phone, online, or even at one of seven different 7-Eleven retail stores located in Calvert County, MD.
The closing of the Prince Frederick store leaves Comcast’s Waldorf (apprx. 24 miles away) and Annapolis (apprx. 32 miles away) as the closest locations for customers who prefer the physical location. Addresses and cyrrent hours of these stores are listed below:
336 Post Office Rd
Waldorf, MD 20602
HOURS
Mon - Fri: 9:00am - 6:00pm
Sat: 9:00am - 3:00pm
2077 Somerville Road
Annapolis, MD 21401
HOURS
Sun: 12:00pm - 5:00pm
Mon - Sat: 10:00am - 7:00pm
10432 Campus Way South
Largo, MD 20774
HOURS
Sun: 12:00pm - 5:00pm
Mon - Sat: 9:00am - 7:00pm
Customers can ship equipment back us from any UPS Store free of charge. Below are two locations that are located in Calvert County
136 W Dares Beach Rd
Prince Frederick, MD 20678-3120
HOURS
Mon - Fri: 8:30 - 7:00
Sat: 9:00 - 4:00
Sat: 9:00 - 4:00
10816 Town Center Blvd
Dunkirk, MD 20754-3008
HOURS
Mon - Fri: 8:30 - 7:00
Sat: 9:00 - 4:00
The document containing the proposal and information about options for customers can be found at the link below:
http://www.calvertcountymd.gov/DocumentCenter/View/23835
Alternatively, Calvert County residents can call 1-800-XFINITY for more information.
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Re: Closing service center
This still doesn't answer my question. The satellite office you are closing is in an area that is close, and safe for many people. The strip mall it is in cannot be charging such an exhoribitant amount of rent to offset the inconvenience to the MANY paying customers that will occur, considering the amount of money made monthly on said customers. This is not right.
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Address not recognized
When I attempt to set up Xfinity service, the Xfinity website says my address is not recognized. I had a Comcast sub-contractor install the cable line to my new construction home on June 3. He called in to add my address to the database as soon as it was installed. I have called Comcast 4 times in the meantime, and the contractor has called back twice. The website still does not recognize my address 11 days later.
How can I get my address added so that I can set up service? I really need internet for work!
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Re: ER1 Ticket Status?
spoke with someone who stated my ER1 ticket was cancelled and the issue was moved over to Const. They didn't have a forwarding ticket # or a Construction number or POC to call. Anyone have a good contact for Const?
TIA
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Comcast Construction Department Contact Requested
I was told that my ER1 ticket was referred over to Const but was not provided any contact info. How can I get in contact with the Construction Department
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Easement
I am trying to obtain a letter from Comcast/Xfinity to approve an encroachement of the utility easement on my property. Who do I contact about this? I called and the lady I spoke with wasn't helpful.
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Re: Sprinkler system damage from new install
We have been in contact via private messages. I wanted to thank you for quickly handling this problem for me.
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Re: Cannot change/upgrade plan
minickerson, are you still having an issue switching your plan? If so, I can help! Let me know.
Ken
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Cancel tv keep internet
My family have been with Comcast for over 5 years but we need to lower our monthly budget due to me being laid off. We would like to cancel our tv service as we don’t use at all & keep our internet but not pay too much. I know the new customers discounts are the best deals but what about your existing customers that could’ve left for direct tv or at&t. Can we get a reasonable deal for just internet, if not I’m begging my family to jump on the cancel it all band wagon with me!?!
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Re: Service call
Hi pdxrosenthal, I haven't heard from you but please reach back out if you still need assistance. We are here to help!
Thank you
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Re: Damage to UPS Poll on the street
No action has been taken to dateImage may be NSFW.
Clik here to view.
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