Re: chat
No, that just gives me more selections that don't address my concerns and take me nowhere. Used to be you could just bring up the "chat" page and take care of business. Anyway...I decided to call...
View ArticleRe: Comcast Customer E-Mail Contact
Where do I find the private message that was sent to me? I got an e-mail prompt to "manage my private message settings" which are turned ON. Contacting a company that controls my private e-mail access...
View ArticleRe: Rip off.
dj280 wrote: ... your area gives you the option to pay $30 extra per month and not have additional charges ...If that's correct for this poster, it's odd that ComcastCrystal didn't mention it as an...
View ArticleRe: Comcast Customer E-Mail Contact
At the top of each Forum page you will see a small envelope This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User,...
View ArticleRe: Comcast lied to get me buy the agreement
Under my Xfinity Internet tab, it says clearly that my plan is 150 Mbps and it is Blast not Blast Pro 200 which I was lied to get. Feel free to look at attached photo.And I am using the latest...
View ArticleRe: Manage Advertising Preferences in User/My Account - Error Messages for...
You were right - using a different browser allowed me to proceed. FWIW, In Chrome I got all the errors (still do) but using the Microsoft browser/Bing I got through. Odd. Thanks for the help.
View ArticleRe: Comcast lied to get me buy the agreement
Hello btng87, I have reviewed your account and confirm that you have Performance 25 HSD with Blast Pro Speed Increase. Your speeds are up to 200 Mbps. We use the term "up to" because we cannot...
View ArticleRe: Rip off.
BruceW wrote:dj280 wrote: ... your area gives you the option to pay $30 extra per month and not have additional charges ...If that's correct for this poster, it's odd that ComcastCrystal didn't mention...
View ArticleRe: Rip off.
Hello Gisell1234, The Unlimited Data Option provides additional choice and flexibility for our customers who may make heavier use of the Internet. Enrollment is optional. The Unlimited Data Option...
View ArticleRe: Comcast lied to get me buy the agreement
There's an asterisk next to the download speed. What does the asterisk mean?
View ArticleRe: Comcast lied to get me buy the agreement
Hello John3758, It usually means "refer to below".
View ArticleConnect Fee
I recenlty had a profesisonal install for xfintity and internet service, I agreed to and understood there was a combined $89.99 install fee. I have recieved my first bill and don't understand why...
View ArticleRe: Connect Fee
Hello silkwood222, I have credited your account for the Reconn 1-3 AO Same Trip charge. The credit will appear on your next statement that prints under the Other Charges and Credits section. If you...
View ArticleRe: No chat or email support links anywhere?!
OK I went to comcast.net, it redirected me to http://my.xfinity.com/?cid=cust, it said I wasn't signed in, I did a Ctrl+F search (in Firefox) for "support", there were multiple links but only one for...
View ArticleWhy would Comcast charge me for home installation and then provide the Worst...
Dear Comcast, I really hope that Sr VP Tom Karinshak reads this message. Why do you charge customers for home installation, when you know that your customer service team is below average? Myself and...
View ArticleXfinity needs to give full disclosure and better customer service
We recently signed up with Xfinity via online because of the 'deal' of Blast being $39 per month. We even called into Comcast to verify the information. After purchasing a router/modem and paying a...
View ArticleRe: Comcast lied to get me buy the agreement
Oh jezz, you said "up to" 200 meanwhile you effectively put my account under 150 Mbps plan according to the info shown in my account. Now you are playing the card of "maybe problems lie at customer's...
View ArticleRe: Why would Comcast charge me for home installation and then provide the...
The 9.95 is for shipping.
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