Unauthorized services added to bill, package not updated after change.
We changed our service the first time on 4/19. We tried two times after that to upgrade our service as you never sent an email confirming our change as you indicated and did not change your billing...
View ArticleRe: Seosonal plan
Hello hannupaa, I have escalated this matter to the appropriate department, to have your account placed on a seasonal hold. Please keep in mind a seasonal hold has to be a minimum of 90 days and a...
View ArticleBilling packaged not changed to X1 service unauthorized changes in service
Has anyone used the Better Business Bureau to get Comcast to give you the package your ordered and remove the unauthorized services they have added? Calling does not help. I have an email indicating...
View ArticleRe: Xfinity TV, Internet & Phone problems
Hi Sara531 -- The next step would be to have a tech out. You've done all the standard troubleshooting and that hasn't fixed anything. The symptoms you're describing are signal related and you would...
View ArticleRe: Door to door salesmen? Seriously?
fpirelli wrote:You realize the guy is cold canvassing and is not a Comcast employee. He sells the product for a commission. You really think Comcast actually intentionally sent him to your door??You...
View ArticleRe: Watchathon week. I still need subscriptions to everything?
AmberB1 -- Do you remember what programs you were trying to access when this occurred?
View ArticleRe: construction department
If you are a certain number of feet away from their fiber per franchise rules they do not have to service you. It's disappointing but the franchise will always side with Comcast if you are over the...
View ArticleRe: Door to door salesmen? Seriously?
UnsatCust -- Yes, we do have our own door-to-door sales agents known as Xfinity Sales Associates. It's their job to talk to you about our products. They would be unaware of any previous billing...
View ArticleRe: Trenching my Cable
Sparty1961 -- I've contacted your local area leadership team about this and am working them to get someone out as soon as possible. We will update you on when we can get this done.
View ArticleForum Username
How can one go about getting their forum username changed? Apparently I didn't know what I was selecting when I picked this one...
View ArticleRe: Tree preventing Comcast tech from installing new drop line to house.
This is actually in a fenced alley that is not on my property, it is the cities property which they lease to FPL Comcast etc. If it were on my property I would gladly do it, but I cannot get a...
View ArticleRe: Forum Username
aaaaa234aaaaa wrote:How can one go about getting their forum username changed? Apparently I didn't know what I was selecting when I picked this one...Send a Private Message to ComcastAlan or...
View ArticleRe: Seosonal plan
Hello kelavia, I am escalating this matter to the appropriate department, to have your account placed on a seasonal hold. Please keep in mind a seasonal hold has to be a minimum of 90 days and a...
View ArticleScam email
RECEIVED SCAM EMAIL We would like to inform you that we have recognized an irregular transaction pattern in your account due to which we have flagged your account for further verification before...
View ArticleWhy do I have HSD Performance 25 when I was promised 75 Mbps internet
I took a comcast subscription for 75 Mbps data and basic TV for 49.24 a month last Friday. But my online account shows HSD Performance 25. Can you help rectify this?
View ArticleRe: construction department
robandmar wrote:If you are a certain number of feet away from their fiber per franchise rules they do not have to service you. It's disappointing but the franchise will always side with Comcast if you...
View ArticleRe: Why do I have HSD Performance 25 when I was promised 75 Mbps internet
Hello vrkhare, You currently have Performance Pro Internet ( 75 Mbps/5 Mbps). I sent you a private message with a breakdown of your current rate, so we can verify everything is correct.
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