Re: $20 Credit for arriving late?
It's not consistently applied across all of Comcast's systems. Generally if the tech is late they mark themselves as late and you get the credit. In some areas the system knows what time the tech got...
View ArticleRe: Live Chat doesn't work?
Hi Gundy535,I apologize for the delay. The link below should connect you right away; I can also assist you here.https://www.comcastsupport.com/ChatEntry/Protected.aspx
View ArticleRe: Comcast unable to transfer prerecorded programs from the Cloud
Hi cityCatNY -- This is not the norm anymore. We had a released a firmware update to help with this. When your situation happens, we can still try to recover the recordings. I have opened a support...
View ArticleRe: Cancelling Cable but keeping internet
Hello Don_Loonam,I can assist you with making changes to your account. Do you want to keep your home security system?
View ArticleRe: Absolutely Ridiculous Customer Service
Hi Brisco06,I apologize for the customer service experience you have described. I will send you a private message to discuss that e-mail you received further.
View ArticleRe: Service Protection "Spam" and cannot chat to clear it up.
Hello gundy535,I will be more than happy to assist you with your account. It looks like you created your forum account with a non Comcast email address, so I will need your Comcast account # or your...
View ArticleRe: Service Protection "Spam" and cannot chat to clear it up.
I was able to finally get a chat session to work and was helped by Amir (CHAT ID: FF9B8D86-B9DE-45C8-8325-9777A0B26613). As far as I know, the issue is resolved, but I won't know for sure until I get...
View ArticleRe: Unauthorized services added to bill, package not updated after change.
No sir, a new billing cycle has started and you have not made a single change in our bill and service showing on the website bill for your services.. Still owe $175.01 for this billing cycle and no...
View ArticleRe: Service Protection "Spam" and cannot chat to clear it up.
Ok. Please follow up with me if you have any further questions or concerns with your bill.
View ArticleRe: Breach of Contract
NeverAgain1 wrote:True, companies do not give anything away free but many companies appreciate the fact that poor customer service is more costly than the cost of good service. Companies do so because...
View Articleadd authorized user
I'm trying to add an authorized user to an account online. When I create a username for the person, I get an error saying "please enter a valid user name". If I'm creating a name what makes it valid?...
View ArticleIssue with new contract - Bait & Switch
For the last two years I have been constantly having issues whenever I try and extend my internet service contract(s). I have always encountered problems dealing with various Comcast customer service...
View Articlemovie stor purchase
Post Removed for Bypassing the Forum Language Filters ( warned once )
View ArticleRe: The worst service and customer service
That issue was resolved now dealing with another. I was told to pay one amount and today that amount has gone up by almost a $100. can't afford that I'm at my end with the service, lies and in...
View ArticleI Contacted DC News Stations for Comcast SAFETY HAZARD IN MY YARD!!
From: Eryca Sent: Tuesday, May 3, 2016 12:29 AMTo: Tips@WJLA.com; fox5tips@wttg.com; Tips@WJLA.com; newstips@wusa9.comSubject: DC Comcast No Fix on Downed Wires for a Month in my Back Yard !!!!! Dear...
View Article