Bundled services
I just switched to XFinity. I've been reading my monthly statement and I don't know what some of the charges are for. What is X1 Preferred Plus Double? What is Blast! ? Thanks.Lisa
View ArticleRe: My Profile
nshariff56 wrote:Where do I find my profile to make some changes to itDo you mean the forum profile or perhaps the X1 profile?
View ArticleRe: Comcast online chat rep reset my modem without warning or permission.
Hi webert1, I apologize for the customer service you have experienced. I have sent you a Private Message to further assist you.
View ArticleRe: Public Utility Easement at my Residence.
I cannot seem to be able to reply to your Private Message. I need your assistance thank you.
View ArticleRe: Comcast signed me up for 200Mbps Internet and basic video for $49.99 per...
The package and price offered was $49.99 for 200MBPS internet and basic cable, for one year. No additional cost. I have chat saved and question regarding confirming the plan.
View ArticleRe: MLB Extra Innings HD channels are NOT coming in HD
NHL done.NBA done.And yet, the MLB Extra Innings HD channels are STILL distorted, not a true HD picture. All other HD channels have been and are just fine. What is your problem Comcast??
View ArticleRe: Technicians did not show
Hi Unsatisfied80, I have sent you a Private Message to further assist you.
View ArticleRescheduled appointment and still a no show
It's now 8:15 p.m. on my rescheduled installation day. The online status has updated throughout the day: First update was tech was arriving between 4:50-5:20; next was 5:50-6:20; final was 6:50-7:20....
View ArticleInstallation day II ... and still waiting
My Comcast story: Appointment on June 15, between 8-10 a.m. Called to confirm. Chat tells me, oh, appointment had been moved to the following day between 1-3 p.m. No notification. Day of appointment...
View ArticleRe: Technicians did not show
Glad I'm not the only one. Saturday appointment no show. Today's all day 8 a.m.-8 p.m. timeframe produced yet another no show of Comcast. Three separate calls to CS and I was told the same thing, 'tech...
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jmyers66 -- Unconscionable Customer Service - Will be leaving COMCAST
post by jmyers66 removed and sent to a secure area out of public view because it contains personal information. removed and sent to a secure area out of public view because it violates forum posting...
View ArticleUnconscionable Customer Service - Will be leaving COMCAST
I have been a Comcast Customer since 1995. I have been lied to by your sales contractors. My wife and I spoke with a woman named Wendy 3 times. We were promised HD Television w/HBO, Comcast SportsNet...
View ArticleRe: Technicians did not show
You are entitled to a no-show tech credit.Comcast Customer Service Commitment We will always be on time within your two-hour appointment window or we'll credit you $20*. As a courtesy, we will call you...
View ArticleRe: Technicians did not show
Thanks for the post. My tech missed the first appointment by 15 minutes. Didn't call to advise his status. Said he'd be back the following day to finish install. Never heard and never showed. Today's...
View ArticleRe: 4 New Call Centers?
Customer service is great...IF you go to a store. But once you're a customer... You're nothing. There is NO 24 hr customer support.. And now they're sending rude salesman to my door at 9:00 at night...
View ArticlePOOR CUSTOMER SERVICE!!!
My Feedback to Comcast I have had so many problems with Comcast it’s not even funny. First I received the old really big silver metal boxes by ARRIS. Then I got charged for 7 extra boxes which none was...
View ArticleRe: $100 Visa Card
I did not get my card yet I've been a valuable customer to you guys if you sent it here what I get it certified mail seeing that it is $100 my name is Timothy Harris my address is 111Mades Dr Fort...
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