Comcast is clueless and totally disrespects their customers' time.
Took me a long time this morning to find out the problem was not mine. After a long time spent on unnecessary troubleshooting attempts, I dig at their website only to find this: Email and voice mail...
View Articleemail issues
Are there email outages? Last night and today my emails are not coming through. I have tried to access on both the phone app and on my computer through logging in to xfinity.com.If there are not...
View ArticleRe: Rebate Card - not even in the system to receive one
Yes, I'll send you the findings
View ArticleServices are incorrect and no one can help
I called service since my TV was stuttering out on many channels. Was asked to upgrade to X1. Okay, I got a 2 year promotional deal that seemed to be great. In the "E911" confirmation I was told by the...
View ArticleRe: Unauthorized Services
Thanks Comcast Zack- You were mostly correct. A phone call yesterday confirmed the work order in place, but it also turns out that they still have me down for two tvs, and therefore a $10 charge for...
View ArticleNo Internet Since 02-20-16 ForsythCo. Georgia
Comcast has really droped the ball on this one. Every one on my street is down. Customer support is of absolutely no help. There's no excuse for this at all. I'm not a big Google fan but...... Come On...
View ArticleRe: Internet speed lower than contract promised.
MingLiu, Your contract is for the Performance 25 Internet service level, so you must maintain this package for the term of the agreement. The Blast! speed is an add-on that is currently not...
View ArticleRe: NEW FACE PAGE
Hello phate1, Thank you for taking the time to bring this matter to our attention. Without your feedback, we are unable to improve the service that we provide. I assure you that this is definitely...
View ArticleRe: No Internet Since 02-20-16 ForsythCo. Georgia
DAH07, I am sorry for the experience that you described. At this time there has not been an Outage reported in your area. You may want to call in and do some troubleshooting with out Technical Support...
View ArticleRe: Continued login issues with Comcast Website
You're welcome. Glad to hear it's working again.
View ArticleRe: help with understanding charges from a real person
The discount was on your Internet service. You were receiving a -$5 discount on it. You have 1 HD box and 1 DVR box. You get charged for both. Your community doesn't pay for HD service or DVR...
View ArticleRe: No Internet Since 02-20-16 ForsythCo. Georgia
If your system is showing no outages then you have a problem with your notification system as well. I called 888-966-7542 on 02-20-16 to file a report, it should be on file. This is getting very...
View ArticleRe: Contacting the President's Office
Your DVR is indeed free. It shows that on your bill. The DVR is now your main device. You can only have 1 main device. Cablecard becomes an additional piece of equipment and has a charge for it....
View ArticlePossible transfer of service
We have had a triple pfay account with you for several years. There is a chance that we might move. We are an Oxford House and our members change periodically, and if the house decides to change...
View ArticleRe: Contacting the President's Office
And that is my issue which was explained to the Executive Customer Relations team It was never disclosed that by accepting the FREE DVR, I would incur a $9.95 monthly charge for my cable cards. No one...
View ArticleRe: Major TV Outage (4 hours and still no TV)
South Florida: Email went out about 9AM, still unable to connect on any comcast.net device at 11:45 AM. 800 number said it was a significant number of customers (nationwide?)
View ArticleRe: Outage Credits
INSANEMODE - I am seeing the same thing that you've had a number of outages. I'll be issuing a credit to your account as well.
View ArticleRe: Comcast is clueless and totally disrespects their customers' time.
An ETA on fixing the issue would be helpful. Also - the posting is INCORRECT. It's not just through the Xfinity Connect Communications Center. IMAP mail is also down. Can't send or receive. Mail is...
View ArticleVerifying Mobile Ph Number for Alerts
Having problem verifying my new mobile ph number. Whenever I request a verification code, the message doesn't reach my mobile ph. Whereas, when I text "Help" to Comcast short code 266278, I receive a...
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